Patient Collections Specialist - Jacksonville, United States - Jax Spine & Pain Centers

Description

About the Job
This position is responsible for providing excellent customer service while answering questions from patients, staff and insurance companies. The Billing specialist will also have a proper phone etiquette, computer skills and the ability to multi-task and work well independently and as a team member in a fast-paced environment; collaborating effectively with all departments and cultivating a nurturing atmosphere of courtesy, compassion, respect, empathy, dignity and optimism.
Essential Functions:

• Maintains strictest confidentiality; adheres to all HIPAA guidelines/regulations.
• Processes and reviews reports within the billing system to research information required to complete the patient collection process.
• Reviews patient balances to ensure they are accurate.
• Corrects claims and resubmit as necessary.
• Handles phone inquiries from patients regarding balances.
• Answers questions from Front Desk regarding patient copays, deductibles and outstanding balances.
• Contacts patient to set up payment arrangements.
• Meet with patient face to face when patient is in office.
• Prepare collection spreadsheet.
• Liaise with collection agency.
• Review and approve patient statements on a weekly basis.
• Any other duties as assigned.

Qualifications:

• High school diploma or equivalent required.
• Previous medical billing & medical collections experienced required.
• Strong oral and written communication skills.
• Good interpersonal and organizational skills.
• Highly detail-oriented with a critical degree of accuracy regarding data entry.
• Excellent customer service skills.
• Knowledge of medical terminology, CPT and ICD-10 codes.
• Ability to comprehend established office routines and policies.
• Must be able to display positive attitudes and behaviors towards patients and all staff members.
• Ability to understand and follow directions.
• Ability to deal with confidential data.
• Understanding of different insurance carriers' guidelines.
• Basic math aptitude.

About Jax Spine and Pain Centers
ABOUT OUR PRACTICE
We are proud to be the leading providers of progressive interventional pain relief. Our team of board-certified physicians and medical staff are highly trained in all areas of diagnosis, treatment, and patient care.

LOOKING FOR A CAREER IN THE MEDICAL FIELD?
Apply today and have the potential to join Northeast Florida's Leading Interventional Pain Management Specialists. At Jax Spine & Pain Centers, we provide our patients with superior solutions to treat acute and chronic pain.

Now serving multiple locations, our board certified physician's along with our professional staff value hands-on compassionate care, from the consultation through treatment. Please see the list below for our current openings. We seek qualified, highly energized and self-motivated individuals who respect the essence of time and appreciate the value of a smile.

About Jax Spine & Pain Centers:

ABOUT OUR PRACTICEWe are proud to be the leading providers of progressive interventional pain relief.Our team of board-certified physicians and medical staff are highly trained in all areas of diagnosis, treatment, and patient care.LOOKING FOR A CAREER IN THE MEDICAL FIELD?Apply today and have the potential to join Northeast Florida's Leading Interventional Pain Management Specialists. At Jax Spine & Pain Centers, we provide our patients with superior solutions to treat acute and chronic pain.Now serving multiple locations, our board certified physician's along with our professional staff value hands-on compassionate care, from the consultation through treatment. Please see the list below for our current openings. We seek qualified, highly energized and self-motivated individuals who respect the essence of time and appreciate the value of a smile.We are always accepting resumes for the following positions:Medical assistantsDME techniciansMedical billing/AR specialistsCall center customer service representatives.