Customer Service Representative - Coppell, Texas, , United States
1 week ago

Job summary
This position requires the ability to professionally handle inbound and/or outbound calls pertaining to patient concerns with their billing statement of a health care nature and/or collect past due balances while maintaining and providing excellent customer service, appropriate levels of confidentiality, and the ability to work in a culturally diverse call center atmosphere.Responsibilities
- Communicate with patients via inbound and outbound phone calls
- Provide knowledgeable answers to questions regarding medical bills and accounts
- Reviews and analyzes insurance Explanation of Benefits to determine patient responsibility, adjustments and write-offs
Job description
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