Loan Workout Associate - West Des Moines, United States - Strategic Staffing Solutions

Description

• 2+ year of relevant professional experience
• EXCEL experience is very valuable in this role
• Financial services background is needed

• Covers jobs responsible for managing complex and sensitive customer issues which can include estate care resolution (life events), remediation's, and/or settlements.
• Functions include assessing wide-ranging customer circumstances, conducting extensive research, determining appropriate courses of action, documenting/communicating finding, and supporting the issue through direct mediation as applicable.
• Manages stakeholder relationships with customers, family members, legal representatives, and business partners.

• This team manages and supports the control step
• The team is part of the recovery department, and is a last stop in the settlement review process
• The largest portion of the case review is in Credit Cards-Daily and weekly reports are received, the contractor will receive a control or process and each day they work the accounts
• The team is not customer facing