Operations Manager - Chicago, United States - Luxer One

Description

Looking for a motivated individual with excellent organizational and customer-focused skills to lead the development and growth of our "Luxer Liaison" service in the Chicago area.

Luxer Liaison is a premium service level designed to assist high-package-volume properties in managing package flow and their Luxer One systems. This service provides on-site package management to complement our automated package systems. Our Liaison program has experienced significant growth, necessitating the appointment of a dedicated individual to manage operations and account relationships in the market. As the program expands, this role may grow to manage operations in additional markets in a regional role.

What you will do:

• Manage a team of 20+ service professionals ("Liaisons"), providing service to multiple luxury apartment buildings in Chicago
  
• Champion our Liaison team, fostering a positive work environment in person and remotely
  
• Manage the weekly operational service schedule, and ensure that the service is being delivered to the expected quality level
  
• Build strong relationships with existing accounts, responding rapidly to issues/concerns
  
• Help onboard new properties as they adopt the Liaison service
  
• Hire and train new Liaisons as needed (attrition, to support market growth)
  
• Build processes and procedures that allow our Liaisons to efficiently service the market, and help build a profitable business
  
• Lead projects that directly influence the success of the program
  
• Identify new Liaison sales opportunities and work with our sales leaders to win them
  
• Champion our values, and be a role model to the entire Liaison program
  
• This individual must be located in Chicago.
  

Requirements

Who you are:

• Strong organizational skills and attention to detail
  
• At least 2 years' experience managing service professionals
  
• At least 2 years' experience working in a customer facing role
  
• Experience managing a scheduled, hourly workforce
  
• Experience coaching and developing an hourly workforce
  
• Demonstrated experience building and scaling operations for a new program and/or in a new market
  
• Demonstrated success building strong direct relationships with customers
  
• Exceptional communication skills; demonstrated ability to communicate well with both customers and reports
  
• Willingness to serve as a player-coach, frequently working in person with the team during shifts in package rooms. This role will require local commuting to various job sites in the downtown Chicago area
  
• Comfortable with technology (Google Suite, Macbook/iPad, and various applications)
  
• Self-directed, with a track record of succeeding in ambiguous situations
  
• Creative problem solving – this is a program in its early phases; you will have to overcome unforeseen challenges.
  
• The above-listed duties are not exhaustive, and the employee may be required to perform other tasks as needed and assigned by the leadership team.
  

Benefits

What's in it for you:

• Compensation: $55-$65,000/annually + potential for quarterly performance based incentives (Bonus)
  
• You'll have opportunities to advance. We're fans of helping our employees learn different aspects of the business, be challenged with new tasks, mentored, and grow.
  
• As "Luxens", we celebrate one another's differences and ideas. We're proud of our culture of diversity and inclusion - and, we have programs that bring us together on important issues and provide educational opportunities for all employees
  
• A generous benefits package (Medical, Vision, Dental)
  
• 401K with employer match
  
• Accrued Paid Time Off
  
• Accrued Paid Sick Leave