Public Utility Compliance Investigator - Lakeside Marblehead, United States - The State of Oklahoma

    The State of Oklahoma
    The State of Oklahoma Lakeside Marblehead, United States

    2 weeks ago

    Default job background
    Full time
    Description

    Job Posting Title

    Public Utility Compliance Investigator

    Agency

    185 CORPORATION COMMISSION

    Supervisory Organization

    Corporation Commission

    Job Posting End Date (Continuous if Blank)

    Note: Applications will be accepted until 11:59 PM on the day prior to the posting end date above.

    Estimated Appointment End Date (Continuous if Blank)

    Full/Part-Time

    Full time

    Job Type

    Regular

    Compensation

    Salary: $55,000-$65,000, commensurate with experience
    Location: Will Rogers Memorial Building
    Address: 2401 N. Lincoln Blvd., Oklahoma City, OK 73105

    Job Description

    Basic Purpose

    Positions in this job family are involved in receiving, investigating, and researching consumer complaints and inquiries regarding public utilities, oil and gas mineral owners; and directing calls to subject matter experts in other Oklahoma Corporation Commission divisions. This will include recommending satisfactory solutions that are compliant with Oklahoma Corporation Commission administrative rules and state statutes regarding consumer complaints and possible enforcement actions.

    Typical Functions

  • Receives complaints and inquiries from consumers or the public regarding regulated entities.
  • Conducts investigations and routes findings to proper authorities.
  • Serves as a liaison between the public and regulated entities in resolving complaints.
  • Attends informal hearings and may be called as a witness.
  • Other duties as assigned.

    • Education and Experience

    Education and experience for this position consist of a bachelor's degree; or an equivalent combination of education and experience, substituting one year of experience receiving, analyzing, and resolving public and/or customer complaints or applicable experience for each year of the required education.

    Knowledge, Skills, Abilities, and Competencies

    Knowledge of business communications; of basic mathematics; of consumer affairs; of modern office practices and procedures; and of methods of conducting investigations. Ability is required to establish and maintain effective working relationships with others; to analyze problems and recommend effective solutions; to conduct several projects simultaneously; and to communicate effectively, both orally and in writing.

    Additional Job Description

    Must be able to deal with consumers and utilities in a highly confrontational setting, while maintaining a professional decorum.

    Special Requirements

    Applicants must be willing and able to fulfill all job-related travel normally associated with this position.

    Benefits

    As an employee with the Oklahoma Corporation Commission, you will enjoy excellent state benefits including:

  • 15 days per year of annual leave
  • 15 days per year of sick leave
  • 11 paid holidays annually
  • Longevity bonus
  • A comprehensive health insurance package – medical, dental, vision, life insurance, dependent life insurance, and flexible medical spending account
  • A generous benefit allowance to offset the cost of insurance premiums for employees and their eligible dependents.
  • Retirement plans: Defined Contribution Plan or Deferred Compensation Plan

    • Conditions of Employment

  • Contingent on a favorable background check
  • FLSA Non-Exempt/Exempt status

    • Disclaimer

    This job description is intended as a summary of the primary responsibilities of and qualifications for this position. The job description is not intended as inclusive of all duties an individual in this position might be asked to perform or of all qualifications that may be required either now or in the future.

    All employees appointed to state service, whether initial hiring, transferring from one state agency to another state agency, or returning to state service following a break in service will be required to complete a twelve-month trial period in accordance with Civil Service and Human Capital Modernization Rule 260:

    Equal Opportunity Employment

    The State of Oklahoma is an equal opportunity employer and does not discriminate on the basis of genetic information, race, religion, color, sex, age, national origin, or disability.

    Current active State of Oklahoma employees must apply for open positions internally through the Workday .