IT Technician - Staunton, VA
1 day ago

Job description
Assists with maintaining all Jail technology systems, servers, backups, security/surveillance, administrative, and inmate networks and peripherals
Provide technical assistance and support for MRRJA computer systems and services
Escalates complex problems to the appropriate IT support teams for resolution
Conduct training sessions for end users on basic information technology functions
Respond to tickets/requests for technical assistance in person, telephone or electronically
Install, modify, and repair MRRJA hardware, software, printers, and peripherals
Assist in cleaning and disposal of surplus computers in accordance with MRRJA policies
Diagnose and resolve technical hardware, software applications, and printer issues within a timely manner
Follow up with end users to ensure the problem has been resolved
Inform management of recurring issues/ problems
Promptly inform IT Manager of any non-compliance or inappropriate activity by staff or inmates on MRRJA computers
Assists contracted technology service providers while performing work
Performs additional duties or assignments by the Superintendent and /or supervisor
Compile statistical data as required by management and/or policy
Compiles, maintains, and establishes required files for MRRJA.
Associate Degree from an accredited college or university with major course emphasis on Information Technology, Information Security, Networking, Data Analysis, or related fields; or training and experience within the information technology field commensurate with those qualifications.
Must be eighteen (18) years of age or older
Must be a citizen of the United States or legally employable in the United States
American Heart Association (AHA) First Aid/CPR certified or become after employment
Thorough experience in information technology with public, private, or military agency
Any equivalent combination of education and experience may be substituted.
Middle River Regional Jail offers a robust benefit package including:
- 14 paid holidays
- 12 Days Vacation
- 12 Days Sick Leave
- Participation in the Virginia Retirement System
- Low-cost medical, dental, and vision health plans.
- Free On-site workout facility
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