- To support the production manager by providing agreed hospitality and superior customer service to visiting artists / performers / clients and crews.
- Confidentiality is very important
- Anticipate and respond to guest needs
- Respond to guest concerns/complaints regarding food or service and correct errors or resolve complaints with a friendly, positive attitude
- Organize and prioritize service per appropriate service sequence
- Take menu, beverage and bar orders from artists and communicate orders to kitchen and/or bar through micros terminal
- Check food orders prior to serving to ensure that they are correct, properly presented, and that special requests have been met
- Deliver food and beverages to artist
- Perform opening/running/closing duties according to HOB policy
- Maintain line of sight/atmosphere control by circulating through work area throughout shift
- Have the ability to memorize menus and daily specials
- Remove dirty plates, glasses, etc., from green rooms once artist has finished
- Clean spills on tables or around work area
- Maintain HOB safety and sanitation standards
- Have knowledge of all music, promotional or special events in the house
- Provide production coordinator with proper documents to enable catering costs to be calculated and flashed accurately.
- Communicate any last minute menu changes or dietary restrictions to the kitchen staff for execution.
- Ensure dressing rooms are set up with agreed rider and in-house items upon bands arrival.
- Ensure all traces of previous occupants are removed and room is clean.
- 2-5 years high volume experience in restaurant operations
- Skill in guest relations
- Wine & Liquor knowledge
- High School Diploma
- Transportation in order to retrieve anything the artist may require that we do not carry on site.
- Point of Sales knowledge, preferably MICROS
- Responsible Alcohol Awareness Training Certification or Equivalent
- Working environment is fast-paced
- Position requires extended periods of prolonged standing and working on your feet
- Must be able to lift or move up to 25 lbs using proper lifting techniques
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Green Room Server- House of Blues - Dallas, United States - HOB Entertainment, LLC
Description
Job Summary:
The Role:
Essential Functions:
Job Requirements:
Physical Demands/Working Environment:
Applicants for employment in the U.S. must possess work authorization which does not require sponsorship by the employer for a visa.
