Assistant Store Director - Ardmore

ASSISTANT STORE DIRECTOR · DUTIES AND RESPONSIBILITIES · • Maintains an atmosphere of enthusiastic customer awareness with an emphasis on providing fast and friendly Customer Service. Assists the Store Director with total store CSI (Customer Satisfaction Index) and communicates w ...

Job description

ASSISTANT STORE DIRECTOR

DUTIES AND RESPONSIBILITIES



• Maintains an atmosphere of enthusiastic customer awareness with an emphasis on providing fast and friendly Customer Service. Assists the Store Director with total store CSI (Customer Satisfaction Index) and communicates with customers on total store resolutions.



• Engages in suggestive selling and other sales techniques via telephone, in-store intercom announcements, and one-on-one customer interactions.



• Answers and responds to incoming calls appropriately. Receives and resolves customer complaints. Assists Store Director with closing the loop between customer and employee relations by resolving customer critiques of store and/or employees.



• Assists with primary accountability for total store operations, including implementing Company and Division merchandising, operating, and sales initiatives. Helps drive sales, achieve gross profit, and manage expenses.



• Assists with planning daily operations and monitoring production processes following company procedures and profitability guidelines.



• Communicates with Operations Specialists to support execution of sales, promotions, and Division programs.



• Communicates Company goals, objectives, policies, practices, and procedures to department managers and employees. Ensures compliance in all departments and sets total store expectations.



• Meets at least weekly with department managers to review ads, sales plans, and store promotions. Ensures an alternate manager leads meetings in the Store Director's absence.



• Ensures Company safety and health initiatives are implemented and communicated to employees. Emphasizes compliance with safety and health codes in all work practices.



• Responsible for maintaining integrity in food safety and sanitation practices across all departments and ensuring store-wide compliance.



• Reviews training and ensures all employees are compliant with Food Safety and Sanitation, HIPAA, COBC (Code of Business Conduct), Meat Grinding and Tracking Logs, Texas Workplace Benefits Plan Manager, Food Handlers Manager requirements, and all other company or state compliance programs.



• Maintains working knowledge of company policies and guidelines as outlined in the Albertsons/Tom Thumb Employee Handbook.



• Ensures proper code dating procedures are followed for all products in all departments.



• Ensures total store compliance with Division scheduling initiatives, wage and payroll guidelines, Time Clock Policy, benefit plans, child labor laws, and other employment regulations. Maintains accurate and complete records consistent with legal requirements and retention policies.



• Ensures compliance with Company grooming standards and dress code.



• May be required to review and approve all department schedules in advance to ensure staffing and coverage.



• Assists Store Director with maintaining proper store conditions, product quality and rotation, labeling standards, and code date compliance. Conducts daily inspections and coaches employees.



• Assists with staffing, recruiting, hiring, and training within the store. Evaluates employee performance and assists with personnel decisions (promotion, termination, disciplinary action) and related documentation.



• Identifies training needs of key employees for future development and ensures completion of such training.



• Appropriately resolves employee relations matters including discrimination, harassment, working off the clock, and legal violations, with Human Resources support.



• Builds and maintains positive employee morale.



• Safeguards confidentiality related to employees, store sales, and Company information.



• Provides clear and accurate guidance and instructions to department managers, supervisors, and employees.



• Ensures compliance with cash handling procedures, sales accounting, safe procedures, and Company asset protection.



• Controls shrink. Assists with maintaining and controlling inventory levels in back rooms and on the sales floor per Division guidelines. Assists in developing operating budgets and controlling in-store operating, maintenance, expense, and supply costs.



• May assist with processing and completing all required reports and administrative paperwork.



• Prepares sales and inventory reports. Conducts physical inventory every four weeks. Responsible for accurate inventory of merchandise, supplies, and equipment. Performs or oversees inventories and independent audits. Understands reports including P&L, S&P, invoices, and other store reporting.



• Supervises reclamation processing and maintains orderly, in-stock conditions in back room and all departments.



• Recommends equipment and building improvement or repair expenditures to the Store Director.



• Ensures merchandise is correctly priced, properly displayed, and that shelves are clean and well-maintained.



• Implements emergency procedures during equipment or software malfunctions.



• Creates and maintains positive community relations. Builds communication channels with manufacturer representatives and Store, Division, and Corporate personnel. Assists with monitoring market trends and competitor activity.



• Uses and operates equipment such as pallet jacks, hand trucks, scissors, knives, safety cutters, and Sterilox machines.



• Performs receiving duties including breaking down loads, verifying orders using invoices, inspecting quality, reporting shortages, stocking, and rotating product. Follows temperature and storage guidelines and proper packaging techniques.



• Maintains a good rapport with vendors and Warehouse personnel.



• Ensures proper product temperature levels are maintained and complies with retail labeling laws, federal/state regulations, Company policies, and code dating requirements.



• Complies with all workplace safety rules and regulations.



• Operates computer software and electronic ordering devices to order product. Requires basic knowledge of Excel, Word, PowerPoint, and Email systems.



• Performs all duties safely, accurately, and with honesty and integrity. Treats all employees consistently, fairly, and with Courtesy, Dignity, and Respect.



• Performs other necessary and required duties.

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Albertsons Companies is at the forefront of the revolution in retail.  Committed to innovation and fostering a culture of belonging, our team is united with a unique purpose: to bring people together around the joys of food and to inspire well-being.  We want talented individuals to be part of this journey

Locally great and nationally strong, Albertsons Companies (NYSE: ACI) is a leading food and drug retailer in the U.S.  We operate over 2,200 stores, 1,732 pharmacies, 405 fuel centers, 22 distribution facilities, and 19 manufacturing plants across 34 states and the District of Columbia. Our well-known banners include Albertsons, Safeway, Vons, Jewel-Osco, ACME, Shaw's, Tom Thumb, United Supermarkets, United Express, Randalls, Albertson's Market, Pavilions, Star Markets, Market Street, Carrs, Haggen, Lucky, Amigos, Andronico's Community Markets, King's, Balducci's, and Albertson's Market Street.

Our vision is to be a retail leader admired for national strength with deep local roots, offering an easy, fun, friendly, and inspiring experience, no matter how customers choose to shop with us. We celebrate the rich diversity of the communities we serve, and strive to create a workplace where everyone has equal access to opportunities and resources, and can fully contribute to their and our company's success.

Bring your flavor

Building the future of food and well-being starts with you. Join our team and bring your best self to the table.

Disclaimer

The above statements are intended to describe the general nature of work performed by the employees assigned to this job and are not the official job description for the position. All employees must comply with Company, Division, and Store policies and applicable laws. The responsibilities, duties, and skills of personnel may vary within store and/or from store to store and the official job description will be provided during the application process.

Albertsons is an Equal Opportunity Employer

This Company is an Equal Opportunity Employer, and does not discriminate on the basis of race, gender, ethnicity, religion, national origin, age, disability, veteran status, gender identity/expression, sexual orientation, or on any other basis prohibited by law. Consistent with applicable state and local law, the Company will consider for employment qualified applicants with arrest and conviction records. 

We endeavor to make this site accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact us at option #4).

Pay Transparency:

Starting rates will be no less than the local minimum wage and may vary based on things like location, experience, qualifications, and the terms of any applicable collective bargaining agreement. Candidates with unique qualifications may be considered for compensation above this range. Dependent on length of service, hours worked, any applicable collective bargaining agreement and/or Company policy, benefits may include medical, dental, vision, disability and life insurance, sick pay*, PTO/Vacation pay*, paid holidays*, bereavement pay and retirement benefits (pension and/or 401(k) eligibility).  Associates in this position may be eligible for a quarterly bonus, subject to Company bonus plans. Applications are accepted on an on-going basis.

 

*For roles in Washington State: Sick pay and PTO/Vacation pay are accrued based on hours worked and paid holidays are issued at 7-9 days annually.