IMPACT Program Office Coordinator - Bellingham - Bellingham Technical College

Description

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Position Title: IMPACT Program Office Coordinator

Location: Bellingham, WA

Salary: $53,436.00 Annually

Department: Instruction

Category: Higher Education

Job Type: Full-Time Classified

Job Number:

DESCRIPTION Description

Be the driving force behind a program that changes students' futures. As the Impact Program Office Coordinator, you'll serve as the trusted point of contact for students, school districts, and community partners. You will be safeguarding data, coordinating reports, and keeping operations running seamlessly. If you thrive in a fast-paced environment where organization, judgment, and service truly make a difference, this role offers the opportunity to create meaningful impact every day.

Impact Youth Re-engagement is an Open Doors program that supports 16-21 year-old students in pursuing their education at Bellingham Technical College (BTC). At Impact, students work towards earning a GED, rather than a high school diploma. Once completed, Impact students can pursue college courses tuition-free at BTC with an opportunity to earn an associate's degree for free To be eligible, students must be deemed "credit deficient" where they have either dropped out of high school or are significantly behind on credit completion and will not earn a high school diploma with their cohort. Students attend Impact from across Whatcom County, so the population is diverse from rural to urban living with diverse lived experiences, varied academic backgrounds, and individual familiarity and comfort within higher education systems, all within one classroom.

Salary:

Starting salary is $4,453 per month which is based on $53,436; $25.59 per hour.

Position Duties & Responsibilities

Position Duties and Responsibilities:

Under general direction of the Impact Director, this public-facing position provides essential clerical supports including coordination of student enrollment notifications, front desk coverage for the Transitional Studies department, assistance with multiple data and tracking systems, and daily in-person proctoring support at the campus Assessment Center.

• Provide program information and advice to students, staff, and community members regarding program content, policies, and activities for the Impact Program and Transitional Studies departments
• Serve as program registration lead for students and school district registrars
• Assist in the preparation, compilation, and coordination of monthly enrollment reports to local school districts with the Program Director
• Cover as Assessment Center proctor for scheduled breaks, lunches and paid time off of full-time employee
• Maintain test proctoring certifications and knowledge
• Curate and maintain a welcoming and secure learning environment
• Perform daily data entry in web-based database regarding student attendance and program participation
• Routinely complete computer-based tasks such as Excel spreadsheet creation and upkeep, uploading and downloading materials, generating enrollment confirmation PDFs, and placing and removing student account holds on ctcLink
• Verify eligibility of prospective students
• Schedule community and campus partner programming for student engagement
• Communicate directly with students on enrollment and attendance management
• Prepare and organize program course materials
• Project, maintain, initiate, and approve expenditures on program budgets.
• Assist in the preparation of annual reports to partner school districts
• Maintain confidentiality and security of program and student files and database records
• Order supplies and materials for the department and confirm delivery of items
• Perform complex scheduling including independently prioritizing needs of program clients
• Attend meetings as program representative
• Perform other duties as required

Qualifications

Required Skills/Abilities:

• Effective oral and written communication skills
• Microsoft Windows environment, database management. and record keeping skills
• Working effectively in a team environment with a customer service focus
• Detail-oriented, accurate, and organized
• Ability to independently work and make decisions as appropriate
• Provide consistent professional service to students, college staff and the public
• Collaborate as a program team member and as a college representative
• Discern sensitive materials and maintain appropriate level of confidentiality
• Work with individuals of varied ethnicities, ages, backgrounds, and abilities in an inclusive manner
• Excellent organizational skills and attention to detail
• Excellent time management skills with a proven ability to meet deadlines
• Ability to function well in a high-paced and at times stressful environment
• Ability to troubleshoot computer technical issues and maintain data management tools
• Proficient with Microsoft Office Suite, general office equipment and related software

Minimum Qualifications:

• High school graduate or equivalent

AND

• Minimum two years of recent, full-time clerical experience with increasing responsibilities over time in an office setting; clerical or administrative work that includes working with the public and/or students

OR

• An associate degree or higher AND minimum one-year recent employment in similar setting and/or educational setting

OR

• A combination of education and experience equivalent to two years of recent clerical experience

Preferred Qualifications:

• Associate's degree or higher

AND

• Experience working in college assessment and/or testing utilizing computer-based exams
• Recent experience using Microsoft Office Suite
• Evidence of ability to work under pressure, prioritize competing demands, and be flexible
• Experience troubleshooting issues with technology including computers, exam software, printers, audio/visual devices, etc.

Physical Work Environment:

• Prolonged periods of sitting at a desk and working on a computer. Varying from 4-7 hours per day

Supplemental Information

Compensation, Work Schedule and Benefits:

Starting salary is $4,453 per month which is based on $53,436; $25.59 per hour.

Work schedule:

This position's hours will vary based on 40 hours per week Monday through Friday primarily between the hours of 7 a.m. to 5 p.m. A regular schedule will be finalized upon hire based. Candidate must be willing to work on-site for all of their scheduled hours.

Benefits:

Bargaining Unit:

• The position has been designated as a bargaining unit position represented by the Bellingham Educational Support Team (BEST). Benefits are subject to the Collective Bargaining Agreement (CBA).

This position will receive prorated leave based on the BEST CBA:

• 8 hours per month of sick leave
• 10.67 starting at hours per month of vacation leave
• 24 hours of personal leave per calendar year
• 13 paid state/college holidays per calendar year

Benefits also include a Washington State insurance package including selecting one of:

• 6 medical options
• 3 dental plan options
• 3 vision plan options

Include:

• life insurance
• long-term disability

Retirement benefits package including one of:

• Public Employees Retirement System (PERS) Plan 2
• Public Employees Retirement System (PERS) Plan 3

Two voluntary investment (not matched) programs

• TIAA (403b)
• State Deferred Compensation (457) plan

Additional optional benefits include ability to participate in:

• Medical Flexible Spending plan
• Limited Purpose Flexible Spending plan
• Health Savings Account
• Dependent Care Assistance
• Discounts for automobile and homeowner insurance
• Employee Assistance Program (EAP)
• Up to 21 days of military leave
• Up to 5 days of paid bereavement leave
• Paid civil/jury duty
• Ability to participate in a shared leave program

Bargaining Unit:

• The position has been designated as a bargaining unit position represented by the Bellingham Educational Support Team (BEST). Benefits are subject to the CBA.

Application Procedures and Deadline:

Required application materials must be completed and submitted online at and received by 5 p.m. on March 5, 2026 for priority consideration. Application materials received after this date and time may be considered until the position is filled. More information about Bellingham Technical College is at or contact the Human Resources Office at (36 You will be contacted if selected for an interview. At this time, BTC is not sponsoring H-1B Visas.

Required Online Application Materials:

• Completed BTC Online Employment Application & Supplemental Questions
• Resume (Word or PDF file attachments)

*Cover letters will not be reviewed by the screening committee

The application package and all materials submitted with it become the property of the college and will not be returned or considered for additional or future openings.

Mission: Bellingham Technical College provides student-centered, high-quality professional technical education for today's needs and tomorrow's opportunities.

Employment Eligibility Verification: Bellingham Technical College employs only United States citizens and lawfully authorized non-U.S. citizens. All new employees must show employment eligibility verification as required by the Department of Homeland Security.

Bellingham Technical College does not discriminate on the basis of race, ethnicity, creed, color, sex, gender identity or expression, citizenship or immigration status, national origin, age, religion, disability, veteran or military status, sexual orientation, genetic information, the presence of any sensory, mental, or physical disability or the use of a trained dog guide or service animal by a person with a disability, pregnancy, marital status, or any other characteristic protected by federal, state, or local law in its programs, activities, and services. The following person has been designated to handle inquiries regarding the non-discrimination policies/Section 504: Allison Mack, Director for Human Resources, 36 , or For Title IX compliance, contact: Michele Waltz, Vice President of Student Services, 36 , or Mailing address: 3028 Lindbergh Avenue, Bellingham, WA BTC publications are available in alternate formats upon request by contacting the Accessibility Resources office at 36

BENEFITS

Insurance: Medical, dental, life and long term disability insurance benefits are provided as currently administered under the Public Employees Benefits Board.

Retirement: Participation in a retirement plan is required.

Leave: Vacation, sick leave, personal days, state holidays.

Tuition Waiver: This position is eligible for tuition waiver.

Please see specific posting for benefits associated with that position.

QUESTIONS 01Please describe any experience you have working in either community or technical college, higher education, public education, or with young adults age 16-21yo?02Have you ever worked with a Washington State Open Doors Youth Reengagement program? If so, please describe your role or connection.03Please describe any professional experience you have working with confidential materials or information such as FERPA.04Please describe if you have experience or familiarity with proctoring official examinations in higher education such as GED, Pearson VUE, ATI, ETC., or other standardized tests in a different setting.05Please share which Microsoft Suite applications you're comfortable using including Outlook, Teams, Excel, SharePoint, Bookings, etc.06Please describe your experience troubleshooting issues with technology including computers, exam software, printers, audio/visual devices, etc.07Please describe your experience working and/or interacting with people of diverse backgrounds.08Provide evidence of your ability to work under pressure, prioritize competing demands, and be flexible in a work setting.09It is recommended that you print off and review the position announcement and application process requirements prior to final submittal of your application. Be sure work history and education fields of the online application are complete. Be sure supplemental questions are answered. xhmxlyz If your application is not complete, it will not be considered for further screening.

• Y
• N

Required Question

Compensation details: Yearly Salary

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