Operations Support Engineer - Plano

Only for registered members Plano, United States

1 month ago

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+Job summary

Operations Support Engineer / Technical Support Engineer Plano TX Onsite Hybrid as applicable We are seeking an experienced Operations Support Engineer Technical Support Engineer to support customer networks by managing incidents troubleshooting complex issues and ensuring high quality service delivery This role requires strong technical expertise customer facing skills and the ability to handle high severity network outages end end Key Responsibilities Own and manage customer reported issues via tickets emails and phone calls Lead Sev1 Sev2 outage management from identification through resolution Manage low severity trouble tickets ensuring closure within SLA timelines Coordinate with Engineering and cross functional teams to resolve issues Provide clear status updates to customers and internal management Perform advanced troubleshooting in depth analysis of network data Conduct root cause analysis RCA help prevent repeat incidents Develop validate execute Method of Procedures MOPs

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Qualifications

  • Bachelors degree in Electronics Computer Engineering Computer Science or equivalent experience
  • Minimum 21 years of experience in a TAC Tier 2 support or telecom support environment
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Benefits

  • Competitive salary
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