Operations Support Engineer - Plano
1 month ago

Operations Support Engineer / Technical Support Engineer Plano TX Onsite Hybrid as applicable We are seeking an experienced Operations Support Engineer Technical Support Engineer to support customer networks by managing incidents troubleshooting complex issues and ensuring high quality service delivery This role requires strong technical expertise customer facing skills and the ability to handle high severity network outages end end Key Responsibilities Own and manage customer reported issues via tickets emails and phone calls Lead Sev1 Sev2 outage management from identification through resolution Manage low severity trouble tickets ensuring closure within SLA timelines Coordinate with Engineering and cross functional teams to resolve issues Provide clear status updates to customers and internal management Perform advanced troubleshooting in depth analysis of network data Conduct root cause analysis RCA help prevent repeat incidents Develop validate execute Method of Procedures MOPs
+Qualifications
- Bachelors degree in Electronics Computer Engineering Computer Science or equivalent experience
- Minimum 21 years of experience in a TAC Tier 2 support or telecom support environment
Benefits
- Competitive salary
Job description
Lorem ipsum dolor sit amet
, consectetur adipiscing elit. Nullam tempor vestibulum ex, eget consequat quam pellentesque vel. Etiam congue sed elit nec elementum. Morbi diam metus, rutrum id eleifend ac, porta in lectus. Sed scelerisque a augue et ornare.
Donec lacinia nisi nec odio ultricies imperdiet.
Morbi a dolor dignissim, tristique enim et, semper lacus. Morbi laoreet sollicitudin justo eget eleifend. Donec felis augue, accumsan in dapibus a, mattis sed ligula.
Vestibulum at aliquet erat. Curabitur rhoncus urna vitae quam suscipit
, at pulvinar turpis lacinia. Mauris magna sem, dignissim finibus fermentum ac, placerat at ex. Pellentesque aliquet, lorem pulvinar mollis ornare, orci turpis fermentum urna, non ullamcorper ligula enim a ante. Duis dolor est, consectetur ut sapien lacinia, tempor condimentum purus.Get full accessAccess all high-level positions and get the job of your dreams.
Similar jobs
IT Support Engineer
1 week ago
We are currently seeking an experienced IT Support Engineer (MDM) to join our team. · The IT Support Engineer (MDM) is responsible for managing and supporting mobile device management (MDM) platforms and endpoint provisioning across the organization.Administer and support MDM pla ...
IT Support Engineer
1 week ago
We are seeking an experienced IT Support Engineer to join our team. · Respond to user inquiries and technical issues via phone, email, or in-person. · Diagnose and troubleshoot hardware, software, and network-related problems. · ...
Support Engineer
1 week ago
This candidate will provide support to clients rolling out Office Pro Plus and Windows 10 SCCM. · We are looking for a support engineer who can work with our current engineers to help with the rollout by working direct with customers. · ...
Operations Support Engineer
1 month ago
We are seeking an experienced Operations Support Engineer / Technical Support Engineer to support customer networks by managing incidents, · troubleshooting complex issues and ensuring high-quality service delivery. · This role requires strong technical expertise and customer-fac ...
Application Support Engineer
2 days ago
Matlen Silver is actively recruiting for an Application Support Engineer Consultant to work for our client's production support team in Plano, TX to provide prodiction support for SQL-based (Oracle), ETL (Informatica), and Java application technologies. · ...
Network Support Engineer
1 week ago
We're looking for a Network Support Engineer with hands-on experience in UNIX/Linux log analysis to support commercial 4G/5G wireless networks and drive issue resolution in live environments. · Perform system-level log collection and analysis across 4G/5G network elements. · ...
DevOps Support Engineer
4 weeks ago
Provide end-to-end support of production applications ensuring their stability reliability and performance conduct in-depth problem analysis of application troubleshoot system errors and performance issues. · ...
IT Applications Support Engineer
1 month ago
The IT Applications Support Engineer is responsible for leading application-related projects from planning through implementation and providing advanced troubleshooting and user support. · ...
Production Support Engineer
4 weeks ago
We are actively recruiting for a Linux/DevOps Production Support Engineer consultant to support our client's regulatory risk production environment and provide real-time application deployment and CI/CD support across U.S. markets. · Provide in-depth analysis of platform, system ...
AVEVA Support Engineer
2 weeks ago
Provide technical support and troubleshooting for MES Applications along with a system platform. · ...
REMOTE- Support Engineer
1 month ago
A Support Engineer is needed to work remotely with an employer that offers an omnichannel SaaS platform for ecommerce. The job involves providing technical support to multinational customers focusing on the LATAM region. · 3-5 years experience in technical support (Applications o ...
AVEVA Support Engineer
1 week ago
Aveva Support Engineer provides technical support and troubleshooting for MES Applications along with a system platform. Ensures MES System security compliance performance are optimized. · Provide technical support and troubleshooting for MES Applications along with a system plat ...
AVEVA Support Engineer
1 week ago
Provide technical support and troubleshooting for MES Applications along with a system platform. · ...
Production Support Engineer
1 month ago
As a Production Support Engineer at Cognizant you will implement your experience with ITIL process and Java to meet business requirements. · Medical/Dental/Vision/Life Insurance. · ...
AVEVA Support Engineer
1 week ago
Aveva Support Engineer Provide technical support and troubleshooting for MES Applications along with a system platform Ensure MES System security compliance and performance are optimized Supporting production deployments and patch management Coordinating with development or engin ...
Application Support Engineer
2 days ago
We are actively recruiting for an Application Support Engineer Consultant to work for our client's production support team in Plano, TX.This role is a hybrid work model that requires 3 days onsite per week in the client's Plano, TX office. · ...
AVEVA Support Engineer
2 weeks ago
Aveva Support Engineer provides technical support and troubleshooting for MES Applications along with system platform. · Provide technical support and troubleshooting for MES Applications along with system platform. · Ensure MES System security compliance performance are optimize ...
DevOps Support Engineer
4 weeks ago
Provide end-to-end support of production applications and troubleshoot system errors. · ...
AVEVA Support Engineer
2 weeks ago
Aveva MES and system platform technical support engineer required. Full-time position based in Plano, TX. ...
AVEVA Support Engineer
2 weeks ago
Provide technical support and troubleshooting for MES Applications along with a system platform.Ensure MES System security compliance and performance are optimized.Salary Range-$80 , 000- $100 ,000 a year.TCS Employee Benefits Summary include Comprehensive Medical Coverage Family ...