Customer Service Representative I - Wayne, United States - ICONMA

Description

• Customer Service Representative's main function is to provide excellent customer service by ensuring that customer's inquiries via the phone are answered appropriately and timely.
• Responsibilities that are an outcome of this service may include processing payments made by phone, updating and maintaining customer accounts and providing appropriate information to vendors.
• Provides customer service via the telephone.
• Proactively contact customers via phone or email to soliciting and enrolling customers into direct debit and email invoicing
• Build and maintain relationships with vendors and/or lessees
• Direct debit ACH Account Maintenance Processes maintenance journal requests.
• Answers incoming customer calls Processes address changes.
• Processes requests for lease documentation and fee waiver requests.
• Performs account audits and reconciliation.
• Processes insurance cancellation requests and payments by phone.
• Adjusts grace periods Adds purchase order numbers Adjusts due dates Process outside vendor requests.
• Completes credit reference requests Processes lease assignment requests Processes tax requests, as appropriate.