IT Helpdesk - Albuquerque, United States - Wipro

Description

Wipro

Wipro Limited (NYSE: WIT, BSE: 507685, NSE: WIPRO) is a leading technology services and consulting company focused on building innovative solutions that address clients' most complex digital transformation needs. We leverage our holistic portfolio of capabilities in consulting, design, engineering, operations, and emerging technologies to help clients realize their boldest ambitions and build future-ready, sustainable businesses. A company recognized globally for its comprehensive portfolio of services, strong commitment to sustainability and good corporate citizenship, we have over 250,000 dedicated employees serving clients across 66 countries. We deliver on the promise of helping our customers, colleagues, and communities thrive in an ever-changing world.

• A PROUD HISTORY OF OVER 75 YEARS
• FY22 REVENUE 10.4 BN USD
• WE'RE PRESENT IN 66 COUNTRIES
• OVER 1,400 ACTIVE GLOBAL CLIENTS

Position : IT Helpdesk

Location : Albuquerque, New Mexico

Roles and Responsibilities

Primary Responsibilities:

TOP REQUIREMENTS: Desktop & Field Support skills, customer service experience, technical troubleshooting, preferred ITIL certification

What are the top 5-10 responsibilities for this position?

Must have a valid driver's license, car insurance and dependable vehicle

Provide In-Person Corporate office and clinic onsite support for end user IT desktop support services

Provide laptop and desktop support for Windows devices to include software installations and end user data migrations

Consistently exhibits behavior and communication skills that demonstrate commitment to superior customer service, including quality, care and concern with each and every internal and external customer

Coordinates with both internal IT resources and external vendors as needed on small-scale application and hardware upgrades or installations

Ensures proper ticket communication protocol including announcing arrival, work performed, status and departure

What software tools/skills are needed to perform these daily responsibilities?

Knowledge of remote assistance tools, Active Directory, Citrix, VPN, LAN and WAN

Ability to problem-solve and resolve issues in a ticket management system in accordance with service level agreements

Strong interpersonal skills and ability to coordinate/collaborate with other technical teams to resolve issues and determine problem resolution

What skills/attributes are a must have?

End-user software and hardware support in a mid-to-large size enterprise. Experience includes operating system software, desktops, laptops, tablets, smart phones, printers, telephones and cabling environments

1 - 3 years of experience in desktop, laptop and smart phones troubleshooting.

Experience with Android and Apple IOS support

Must be able to lift up to 70 pounds

You will be asked to perform this role in an office setting or other company location

What skills/attributes are nice to have?

2 years' experience in troubleshooting laptop and desktop issues in Enterprise Environment

2 years' experience Microsoft Software Office Suite

• Knowledge of Active Directory, Citrix, Microsoft SCCM

Equal Opportunity employer and makes all employment and employment-related decisions without regard to a person's race, sex, national origin, ancestry, disability, sexual orientation, or any other status protected by applicable law.