- Provide support with the installation, operation, builds and maintenance of the Network Infrastructure Equipment, Software, Hardware, Video Teleconference, Audio Visual and NextGeneration Kits.
- Provide Tier I/II support to Data Center environments including site recoverability of the primary data center.
- Assume ownership of complete lifecycle of infrastructure systems including but not restricted to input to assessment of design, builds, post installation support, and deployments.
- Learn and comply with validation requirements, standard-operating procedures (SOP), and change control maintenance for product life cycle.
- Document adjustments made to hardware and software as well as provide documentation for new systems as needed.
- Maintain system performance to industry standards.
- Generates/Reviews Engineering Change Requests (ECR) for acquisitions and integration of network related equipment and software.
- Responsible for supporting ECN programs and projects.
- Learn technical procedures for data collection and measurement.
- Travel as part of an installation or restoration team when directed and participate as a deployed member of the National Emergency Response Groups when required.
- Support National Emergency Response group's emergency response drills, exercises and real-world events through on-call availability and travel via commercial and military aircraft when required.
- Reviews and prepares procedures, documentation, and activity reports.
- Promote project management best practices and continuous improvement.
- Work with specific task direction and supervision from ECN Senior technical staff and management.
- Provide Tier III support to Data Center environments including site recoverability of the primary data center.
- Participate in the project management lifecycle for development and designs of complex network-centric solutions to meet mission demands for the Emergency Communications Network (ECN) Program at the Remote Sensing Laboratory – Nellis.
- Lead the integration and planning of network-centric hardware/software additions, modifications, and recovery; to include budgeting, schedules, proposals, and monitors progress.
- Develop technical procedures for data collection and measurement.
- Set guidelines and service levels for network performance and capacity and reviews and directs monitoring activities.
- Work independently and prioritize work schedule for that department.
- Mentor other team members and assists management with their training plans and skills assessments/matrix.
- May ensure appropriate training, tools, hardware, and software are available.
- May participate in management meetings to help define goals/strategies and to resolve problems.
- May establish working relationships with client and vendor organizations.
- May represent the company when in contact with client, outside businesses, and governmental and military agencies.
- Perform other duties assigned by Management.
- Bachelor's degree in a computer related field or equivalent training and experience with at least 8 years of related experience.
- Desired working knowledge of: Red Hat Enterprise Linux, HPE server infrastructure, VMWare ESXI, Microsoft Configuration Manager, Microsoft ADFS, SQL Administration, SecureID- RSA, Tenable Security Center, Tenable Nessus, Symantec DLP.
- Bonus working knowledge of: Forescout, Crowdstrike, BMC Footprints, Carbon Black, Cohesity, SecureID- RSA, Microsoft Certificate Authority, Verasec:CMS, Cisco Meeting Server, Cisco TelePresence Management Suite, Juvare WebEOC, Wasp Asset Manager, Ivanti Security Controls.
- Experience in communication or related disciple in telephony or communications.
- Microsoft Windows to include system architecture, configuration, file system structures and system management techniques.
- Must have working technical knowledge of Microsoft Windows environment including Microsoft Exchange Server, Microsoft Active Directory, Windows Server, Windows 10 and Microsoft Office Suite.
- Perform within change control and ticketing system environment.
- Working knowledge of data entry, computerized maintenance management systems, call center or network operations center, or IT service management systems.
- Must possess excellent oral and written communication skills with proficiency in composition, proofreading, grammar, spelling and punctuation.
- Participation in after-hours support pool. Requirements include evening and weekend availability.
- Candidate must be a team player with good customer service skills and the ability to work flexible hours if required.
- Desired working knowledge of: Microsoft Certificate Authority, Big-IP F5, Proofpoint Email Protection, Cloudian, Nutanix, Splunk.
- Bonus working knowledge of: Forescout, Crowdstrike, BMC Footprints, Carbon Black, Cohesity, SecureID- RSA, Microsoft Certificate Authority, Verasec:CMS, Cisco Meeting Server, Cisco TelePresence Management Suite, Juvare WebEOC, Wasp Asset Manager, Ivanti Security Controls.
- Basic understanding of satellite communications and teleport operations.
- Advanced knowledge of technical principles, theories, standards, practices and procedures.
- Takes ownership of technical problems and sees them through to resolution, using an advanced knowledge level of established standards, practices and procedures.
- Disaster Recovery and Backup technologies. Candidate will demonstrate knowledge of each.
- The candidate should demonstrate a successful project management capability.
- Ensure to exhibit strong end-to-end troubleshooting skills for system, network or application.
- Responsible for strategic vision and purpose of IT systems according to the organizations goals, objectives, and needs.
- Desired knowledge of the Emergency Communications Network (ECN) and mission.
- The primary work location will be based at Nellis Air Force Base, Las Vegas, NV
- Work schedule for this position will either be 4/10's, 9/80, or 5/8's (per management discretion). Must be willing to perform on-call duty and ensure availability to work non-standard hours.
- Pre-placement physical examination, which includes a drug screen, is required. MSTS maintains a substance abuse policy that includes random drug testing.
- Must possess a valid driver's license.
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Principal Infrastructure Analyst - North Las Vegas, United States - VISX Corporation
