Receptionists/Secretaries, Except Legal, Medical, and Executive - Albany, NY, United States - Infojini Inc

Description

*Job Title - Receptionists/Secretaries/Admin**Location - Albany, New York

*Duration - 24+ Months**Job Description:
*Job Title:

• Receptionists Secretaries, Except Legal, Medical, and Executive

*Job Duties:

*Selected Candidates will:
Provide initial personal contact response over the telephone to customers regarding self-service and navigation of Retirement Online, the Retirement System's portal, which will include:

o Resolving customer requests, questions, or problems by explaining and interpreting their account information in Retirement Online (e.g., walking customers through the self-service functionality, on a step-by-step basis, for the purposes of helping them complete address changes, password resets, enrolments and understand the loan process).

o Updating information on Death/Survivor Services (e.g., taking reports of passing, providing forms assistance, and explaining death beneficiary process).

o Assisting customers in registering for Retirement Online through identification of the callers (e.g., confirmation of names, addresses, registration numbers/social security numbers, dates of birth, and last known employers).

o Documenting callers' issues with system use and logs Problem Incident Reports (PIRS) in the event that Retirement Online is not operating as designed or there is a system defect.

Assist in the completion of casework and resolution of other Retirement System matters, as necessary, which will include:

o Scanning loan forms and completing basic data entry to initiate the loan process.

o Resolving calls pertaining to rudimentary Retirement System matters (e.g., form requests, death reports, faxes).

o Accessing and navigating Retirement Online, the Internet and OSC's Intranet.

o Other duties as assigned.

*Preferred Qualifications:

• Exhibit excellent interpersonal skills with staff and customers, both in-person and over the telephone.
• Possess effective oral and written skills.
• Perform tasks accurately and within specific time frames.
• Can operate a personal computer or laptop.
• Able to learn and use the Retirement's System's databases, Retirement Online, the Internet and OSC's Intranet to access Retirement System laws, policies and procedures and respond to customer inquiries.
• Spanish speaking is a plus.

#teamK


Job Types:
Full-time, Contract


Pay:
$ $28.00 per hour


Schedule:

• 8 hour shift

Work Location:
In person