Outreach Coordinator - San Francisco, United States - Gradia

Description

Our Mission&What We Do
Our healthcare system is costly and ineffective. We're redesigning it from first principles, starting with patients who have chronic conditions.
Gradia provides a virtual extension to brick-and-mortar clinics, empowering physicians to deliver an integrated, concierge care experience at scale.

Ultimately, our software is the backbone of the entire patient experience, providing patients with personalized, high-touch care while also helping clinics improve their bottom line.

With our platform, patients can stay informed about the status of their care, easily communicate with their providers, and get direct access to specialized, virtual care teams that put them on a path toward recovery.

Our mission is to make highly attentive, integrated care a standard for all patients and bring more joy to the job of being a physician.

And, we deeply believe that beautiful, well-thought software is the only way to make this a reality.
Founded by two Stanford engineers, Gradia is backed by MaC Venture Capital, YCombinator, Atlanta Ventures, Soma Capital, and incredible operators/founders of companies like Ramp , Protocol Labs ,

Golden ,

Bolt , Bloomtech , and BillionToOne .
The Opportunity

It's an incredible time to join us: we've hit an inflection point with fantastic patient engagement, overwhelming demand from physicians, and have recently unlocked substantial new revenue streams for our existing customers.

However, we're still early — we want to fundamentally redesign the current paradigm of healthcare, and there are plenty of opportunities to contribute and make an outsized impact.

Your Role in the Company

As an outreach care coordinator, you'll play a critical part and have a strong impact on the total number of patients Gradia serves.

You'll beresponsible for managing inbound and outbound calls to schedule appointments, and assisting embedded care teams with care gap outreach campaigns and pre-appointment planning.

This patient-focused role will have a direct impact on our goal of successfully managing the comprehensive care of all of our patients.

What you'll do

Conduct outreach calls to patients with chronic conditions like IBS, GERD, and Fatty liver offering care program that will help them alleviate symptoms

Handle phone calls and spearhead new patient enrollment

Act as a liaison between the patient and the clinicians by providing high levels of customer service and resolving issues/concerns (if any)

Handle phone calls and correspondence regarding new patient enrollment

Requirements

Customer service and/or sales work experience

Experience in a customer service role requiring the use of enterprise software systems

Demonstrated proficiency in computer software including spreadsheets, and calendaring

Experience in a role requiring effective verbal, written, interpersonal communication, and collaboration skills

Can work remotely under minimal supervision and take initiative over enrolling new patients

#J-18808-Ljbffr