Director of Member Services - San Antonio
1 month ago

Job summary
The Director of Member Services will lead a growing team responsible for call center operations, escalations, quality, and specialized service programs. This role blends operational excellence with high-level analytical insight.Responsibilities
- Lead and develop member services leaders across all functions.
- Oversee day-to-day call center operations ensuring efficiency and accuracy in every member interaction.
- Analyze data to identify trends and gaps in the member experience.
Job description
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