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Senior Engineer - Bellevue, United States - LTIMindtree
Description
About US:
LTIMindtree is a global technology consulting and digital solutions company that enables enterprises across industries to reimagine business models, accelerate innovation, and maximize growth by harnessing digital technologies. As a digital transformation partner to more than 700+ clients, LTIMindtree brings extensive domain and technology expertise to help drive superior competitive differentiation, customer experiences, and business outcomes in a converging world. Powered by nearly 90,000 talented and entrepreneurial professionals across more than 30 countries, LTIMindtree — a Larsen & Toubro Group company — combines the industry-acclaimed strengths of erstwhile Larsen and Toubro Infotech and Mindtree in solving the most complex business challenges and delivering transformation at scale. For more information, please visit
Job Description:
Job Title: Incident Engineer
Location: Bellevue, WA
Job Description:
ROLE DESCRIPTION
As a Service Engineer, you will lead debug and diagnose platform issues for individual customer services running on Windows Azure Cloud Platform.
You will also be diagnosing and mitigating Azure Platform faults resulting in service disruption for customer services deployed on Microsoft Azure Platform.
You will get opportunities to coordinate with External and Internal teams to find resolutions. The team is driven by a sense of collaboration and customer centricity.
Ready to work on 24 x 7 support model (no constraints, no reservations).
Demonstrate ownership of incident tracking, triage, mitigation, and resolution
Adapt to a diverse and changing environment.
Initiating process changes designed to improve efficiency.
Partner with peers within the organization to improve tools, processes, and customer support.
Responsible for achieving agreed SLA / OLA targets.
Demonstrate strategic thinking, quantitative and analytical skills and collaboration
Ability to work under stress and handle crisis situations.
Graduate in computer science or equivalent degree.
Excellent analytical and troubleshooting skills.
1 + years of IT experience.
More than a year of experience in enterprise level support for a large-scale international customer
Strong fault analysis/determination and problem-solving skills
Communicate and collaborate effectively in English. Excellent written and verbal communications skills are a must.
Have a good understanding of Linux a& Windows Operating Systems and the internals.
Good understanding of run levels of the Windows OS.
Network configurations and configuration files of the Windows OS.
Ability to read and understand the logs of Linux & Windows OS.
Have the ability & understanding of performance/benchmarking/enabling diagnostics in Linux & Windows Operating system.
VMware knowledge is an added advantage.
Configuration management
Working experience with IIS or SQL
Working experience in high availability environment
Working experience on Opensource environment (Linux)
Adherence to process (ITIL) and Incident management and SLA, Responsible for Incident management (Proactive & Reactive), execution of Changes, Problem & Performance mgmt.
Working Knowledge of Programming Concepts and basic scripting abilities, Powershell
Working knowledge of debugging tools like WinDBG, Procmon, Netmon, Wireshark, Fiddler
ITIL, CCNA, MCSE and/or other Microsoft certifications
Benefits/perks listed below may vary depending on the nature of your employment with LTIMindtree ("LTIM"):
Benefits and Perks:
The range displayed on each job posting reflects the minimum and maximum salary target for the position across all US locations. Within the range, individual pay is determined by work location and job level and additional factors including job-related skills, experience, and relevant education or training. Depending on the position offered, other forms of compensation may be provided as part of overall compensation like an annual performance-based bonus, sales incentive pay and other forms of bonus or variable compensation.
Disclaimer: The compensation and benefits information provided herein is accurate as of the date of this posting.
LTIMindtree is an equal opportunity employer that is committed to diversity in the workplace. Our employment decisions are made without regard to race, color, creed, religion, sex (including pregnancy, childbirth or related medical conditions), gender identity or expression, national origin, ancestry, age, family-care status, veteran status, marital status, civil union status, domestic partnership status, military service, handicap or disability or history of handicap or disability, genetic information, atypical hereditary cellular or blood trait, union affiliation, affectional or sexual orientation or preference, or any other characteristic protected by applicable federal, state, or local law, except where such considerations are bona fide occupational qualifications permitted by law.
Safe return to office:
In order to comply with LTIMindtree' s company COVID-19 vaccine mandate, candidates must be able to provide proof of full vaccination against COVID-19 before or by the date of hire. Alternatively, one may submit a request for reasonable accommodation from LTIMindtree's COVID-19 vaccination mandate for approval, in accordance with applicable state and federal law, by the date of hire. Any request is subject to review through LTIMindtree's applicable processes.
