- Must not have any disqualifying findings barring employment as stated by State or Federal regulations.
- Screen telephone calls and route to the appropriate individual or department.
- Answer all questions promptly, courteously and accurately.
- Route all deliveries to appropriate departments.
- Obtain information, when appropriate and relay information to appropriate individual(s).
- Maintain an accurate resident census by resident name and room number in PCC.
- Maintain accurate list of emergency telephone numbers
- Maintain accurate list of reference telephone numbers.
- Maintain accurate list of key personnel numbers.
- Maintain accurate list of medical staff telephone numbers.
- Follow verbal instructions.
- Follow written instructions.
- Type accurately.
- Operate SouthWest Payroll software and maintain accurate time keeping for employees.
- Operate the facility paging system.
- Operate the facility telephone system.
- Communicate effectively on the telephone and in person.
- Be neat, clean and appropriately dressed to present an appearance acceptable to residents and the public.
- Receive, sort and distribute mail accurately and timely.
- Handle emergency situations in a calm, effective manner.
- Follow fire and disaster procedures during a drill and actual occurrence.
- Communicate and work cooperatively with all facility staff.
- Screen and direct all incoming calls appropriately.
- Answer all inquiries according to facility release of information policies and procedures.
- Enforce visitation policies and procedures.
- Screen all individuals coming into the facility and exercise good judgement in granting entrance.
- Handle all correspondence assigned.
- Interact with residents or residents' representatives and direct them to appropriate individuals.
- Investigate complaints and direct complaints to appropriate departments or individuals.
- Observe all facility safety policies and procedures.
- Observe Residents' Rights policies and procedures.
- Observe all facility infection control procedures.
- Accept assigned duties in a cooperative manner.
- Assume accountability for data contained in the employees' handbook.
- Perform other related duties as directed by supervisor.
- Assume Quality Assurance duties as assigned.
- Come to work in neat, clean attire and consistently present an appropriate professional appearance.
- Come to work as scheduled and consistently demonstrate dependability and punctuality.
- Consistently work cooperatively with residents, residents' representatives, facility staff, physicians, consultants and ancillary service providers.
- Assist department directors in administrative matters, e.g., typing reports, correspondence, etc.
- Agree not to disclose assigned user I.D. code and password for accessing resident/facility information and promptly report suspected or known violations of such disclosure to the Administrator.
- Report any known or suspected unauthorized attempt to access facility's information system.
- Operate in Point Click Care as it relates to assigned duties.
- Operate in QIequip as it relates to assigned duties.
- Ability to work other shifts as needed.
- Complete all duties assigned by his/her direct supervisor.
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Description
Purpose of this position
The purpose of this position is to provide all personnel and verbal facility contacts with prompt, courteous attention to their requests.