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    Receptionist / Administrative Assistant - Carthage, United States - The Pavilion Senior Living

    The Pavilion Senior Living
    The Pavilion Senior Living Carthage, United States

    2 weeks ago

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    Description
    Purpose of this position


    The purpose of this position is to provide all personnel and verbal facility contacts with prompt, courteous attention to their requests.

    Qualifications


    • Must not have any disqualifying findings barring employment as stated by State or Federal regulations.
    Delegation of authority


    • Screen telephone calls and route to the appropriate individual or department.
    • Answer all questions promptly, courteously and accurately.
    • Route all deliveries to appropriate departments.
    • Obtain information, when appropriate and relay information to appropriate individual(s).
    Primary Functions and Responsibilities


    • Maintain an accurate resident census by resident name and room number in PCC.
    • Maintain accurate list of emergency telephone numbers
    • Maintain accurate list of reference telephone numbers.
    • Maintain accurate list of key personnel numbers.
    • Maintain accurate list of medical staff telephone numbers.
    • Follow verbal instructions.
    • Follow written instructions.
    • Type accurately.
    • Operate SouthWest Payroll software and maintain accurate time keeping for employees.
    • Operate the facility paging system.
    • Operate the facility telephone system.
    • Communicate effectively on the telephone and in person.
    • Be neat, clean and appropriately dressed to present an appearance acceptable to residents and the public.
    • Receive, sort and distribute mail accurately and timely.
    • Handle emergency situations in a calm, effective manner.
    • Follow fire and disaster procedures during a drill and actual occurrence.
    • Communicate and work cooperatively with all facility staff.
    • Screen and direct all incoming calls appropriately.
    • Answer all inquiries according to facility release of information policies and procedures.
    • Enforce visitation policies and procedures.
    • Screen all individuals coming into the facility and exercise good judgement in granting entrance.
    • Handle all correspondence assigned.
    • Interact with residents or residents' representatives and direct them to appropriate individuals.
    • Investigate complaints and direct complaints to appropriate departments or individuals.
    • Observe all facility safety policies and procedures.
    • Observe Residents' Rights policies and procedures.
    • Observe all facility infection control procedures.
    • Accept assigned duties in a cooperative manner.
    • Assume accountability for data contained in the employees' handbook.
    • Perform other related duties as directed by supervisor.
    • Assume Quality Assurance duties as assigned.
    • Come to work in neat, clean attire and consistently present an appropriate professional appearance.
    • Come to work as scheduled and consistently demonstrate dependability and punctuality.
    • Consistently work cooperatively with residents, residents' representatives, facility staff, physicians, consultants and ancillary service providers.
    • Assist department directors in administrative matters, e.g., typing reports, correspondence, etc.
    • Agree not to disclose assigned user I.D. code and password for accessing resident/facility information and promptly report suspected or known violations of such disclosure to the Administrator.
    • Report any known or suspected unauthorized attempt to access facility's information system.
    • Operate in Point Click Care as it relates to assigned duties.
    • Operate in QIequip as it relates to assigned duties.
    • Ability to work other shifts as needed.
    • Complete all duties assigned by his/her direct supervisor.


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