Customer Service Rep - Minneapolis
1 month ago
Job summary
The Customer Service Representative provides an initial point of contact for representatives, distributors, and direct customers to resolve inquiries which include.Providing high quality support and a great customer experience by creating and nurturing relationships with customers and channel partners Managing multiple priorities simultaneously including phone calls order entry online chat email responding to sales team member questions/requests Receiving and processing orders from customers and channel partners for shipment from designated manufacturing plants Manage customer requests for assistance information issue resolution Collaborating with maintaining effective working relationship with Applications Engineers Area Sales Managers Business Analysts Business Development Managers Management etc.to assist the customer in any way possible Processing return requests expedite requests special price agreements trial orders for the sales channel Working closely with Distribution Warehouse staff Materials Handlers to ensure shipments are prepared shipped as scheduled Maintaining knowledge of Banners sales systems processes Other duties assigned
Job description
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