Care Coord - West Des Moines, United States - UnityPoint Health

Description

Overview

Unity Point at Home

Intake/ Home Care Coordinator

West Des Moines, IA

Monday-Friday 8:00AM-5:00PM - rotating weekends

Full-Time, 40 Hours/ Week

This person will be coordinating in-home care for internal and external patients/referrals.

Working to schedule initial care appointments at home, the set up and delivery of equipment and authroizing insurance for home care.

Responsible for coordinating services for patient/customer with UnityPoint at Home; utilizing other members of the home care coordination team as necessary to coordinate services outside of the specialized service line.

• This role can work from home after orientation/training period
• Must sit in Des Moines or surrounding area

Responsibilities

Customer/patient focused

• Processes all incoming work orders, interviewing client/referral source to secure demographic and financial and qualifying data, and securing verification and authorization of benefits as appropriate.
• Specializes in one or more of the agency's service lines, yet is responsible for having a basic knowledge of all service lines.
• Directs inquiries and referrals to the appropriate individual and/or service line. Coordinates incoming calls from both referral sources and patient/customers.

Communication- written and verbal

• Initiates and coordinates prior authorization requests to third party payers and maintains a working knowledge of third party payer guidelines. Follows up with third party payers as necessary.
• Operates computer system to record/document and retrieve information to ensure appropriate agency services are provided in a timely manner.
• Establishes and maintains positive working relationships with current and potential customers and referral sources.
• Builds and monitors community and customer/referral source expectations and perceptions of UPAH as a high quality provider of services; maintaining excellent customer service

Professionalism

• Assists other Intake/Home Care Coordinators as directed by the Intake/Home Care Coordination Manager.
• Maintains a working knowledge of relevant regulations affecting patients and the operation of our business.
• Performs patient follow up phone calls as directed by manager.
• On-call duties may be required on a rotation basis, weekend and holiday

Qualifications

• One year of medical experience; preferably in community home health or home medical equipment.
• High-school degree - Associate degree preferred
• Completion of Coding courses are highly desirable.
• Has previous health care or home care related Intake/Coding and Customer Service experience.
• Above average data entry and communication skills.
• Knowledge of insurance requirements for pharmacy dispensing to include NDC codes and AWP rates.

Why UnityPoint Health?

• Commitment to our Team - For the third consecutive year, we're proud to be recognized as a Top 150 Place to Work in Healthcare by Becker's Healthcare for our commitment to our team members.
• Culture - At UnityPoint Health, you matter. Come for a fulfilling career and experience a culture guided by uncompromising values and unwavering belief in doing what's right for the people we serve.
• Benefits - Our competitive Total Rewards program offers benefits options that align with your needs and priorities, no matter what life stage you're in.
• Diversity, Equity and Inclusion Commitment - We're committed to ensuring you have a voice that is heard regardless of role, race, gender, religion, or sexual orientation.
• Development - We believe equipping you with support and development opportunities is an essential part of delivering a remarkable employment experience.
• Community Involvement - Be an essential part of our core purpose-to improve the health of the people and communities we serve.

Visit to hear more from our team members about why UnityPoint Health is a great place to work.

#UPaHomeNursing

• Area of Interest: Patient Care;
• FTE/Hours per pay period: 1.0;
• Department: Home Care Coordination;
• Shift: 8-5pm Mon-Fri, Rotating weekends;
• Job ID: 146762;