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General Store Manager - La Quinta, United States - Acuity Eye Group
Description
**Description**
General Store Manager
Manages all facets of an Acuity Optical retail store operation, daily operations of a retail store environment, sales, staff management, budgetary controls, inventory controls, and other duties while maintaining the highest level of customer service.
Manage and drive all aspects of Acuity Optical P&L. Achieve sales and profit objectives, monitor sales analytics, and extract knowledge from the data. Motivate and lead optical team, holding them accountable for results.
Assemble & develop high performing optical team by recruiting & hiring top talent and developing team.
Provide direction and supervision to team; ensure all store employees achieve and maintain the highest level of customer service.
Oversee sales performance at retail store location by implementing effective sales strategies & ensuring sales targets are met/exceeded consistently at designated location.
Ensure store promotions, advertising, and visual merchandising are in place and all employees and providers are aware of current promotions.
Monitor and analyze key performance indicators (KPIs) to maximize sales results.
Drive retail store performance & effectiveness by translating analytics into actions & sustainable results.
Ensure target sales productivity thresholds are delivered by monitoring appropriate levels of labor at the retail store level.
Proactively identify changes in competitive pressures & customer shifts to develop and modify strategies and tactics.
Provide daily, weekly and monthly statistics to the corporate office.
Establish effective relationships & collaborations with other departments (Marketing, Finance, Customer Service, HR, etc.) to address key business issues & opportunities.
Grow and retain talent, hiring the best for business needs, and improving how they are trained and developed.
Develop, document, and maintain standard operational procedures, checklists, and process flows for related projects and help drive the change management related to the projects or initiatives.
REQUIRED: Associate degree; 4 years of related work experience in a retail and customer service environment, staff management experience; or an equivalent combination of both education and work experience. Ability to work a flexible schedule and hours necessary to open and/or close retail store, including weekends, nights, weekends, and holidays.
DESIRABLE: Bachelors Degree; prior experience in the optical industry or other retail healthcare management experience.
CERTIFICATES/LICENSES/REGISTRATIONS:
Certified Dispensing Optician (preferred)
Valid Drivers License
