Administrative Specialist Lead - Chicago, United States - AltaStaff

Description

Job Description

Work From Home Opportunity - Interested candidates must reside in Chicago, IL

Role is temporary 30-60 days, but may be extended if needed.

Title: Administrative Specialist Lead (Compliance Specialist Team Lead)

Full time: Monday - Friday (set schedule)

40 Hour work week - 8 AM to 5 PM

Pay Rate: $19.50/hour

AltaStaff Benefits:

• PTO
• Paid Holidays
• HMO (Dental, Health, and Vision)

Responsibilities, but not limited to the following:

• Works complex cases and assists with sensitive cases.
• Supports the overall goal of the project.
• Provides daily Stats of completed Quality Assurance and any other daily functions.
• Provide stats on Pending and Rescheduled cases from Quality Assurance to

Supervisor/Manager.

• Reports issues, problems, and/or concerns in a timely manner to your Supervisor/

Manager.

• Works closely with new staff throughout their training period to ensure that

information provided during the more formal classroom training is applied to casework

• Assists customers (phone calls, emails), with questions regarding non-compliance as
• needed.
• Provides feedback to the supervisor when needed.
• Provides leadership and guidance on MAXIMUS and HFS policies and procedures.
• Maintains confidentiality and security of case information on automated systems.
• Performs other duties as may be assigned by management.

Job Requirements:

• High School diploma, GED, or equivalent certification
• 3 or-more years of child support enforcement or related experience, particularly specializing in income withholding.
• Ability to work effectively with other staff.
• Ability to work with the public in a courteous and professional manner.
• Excellent organizational, written, and verbal communication skills.
• Ability to perform comfortably in a fast-paced, dead-line-oriented work environment.
• Ability to execute many complex tasks simultaneously; and ability to work as a team member, as well as independently.

AltaStaff is an Equal Employment Opportunity Employer. We provide equal employment opportunities to all qualified applicants for employment without regard to age, race, color, creed, religion, sex, marital status, national origin, ancestry, citizenship, disability, veteran status, sexual orientation, or any other protected status, in accordance with applicable federal, state, and local laws