- Manage Project Managers and potentially other roles/resources, and vendor resources including budget responsibility for their portfolio, define the roadmap, liaison with the business as a partner, and drive technical strategy with the technical owners.
- Works with internal and external partners on an IT Portfolio tower (Dynamics 365) to oversee the overall portfolio and project definition, planning, execution, and control of multiple large or highly complex projects to successful completion. Serves as liaison between project team members, business partners and technical resources.
- Establishes work plans for the Portfolio, including program and project planning, resource management, test management (QA, UAT), release management, and value realization.
- Accountable for overall delivery of portfolio, while managing programs/projects on an as needed basis, and assigning tasks, goals and responsibilities to project team members for research and development, budgeting, and scheduled delivery.
- Conduct top-down and bottom-up analysis of project/portfolio budget, determine and track performance of Portfolio and projects using standardized KPIs.
- Ability to build roadmaps and resource plans for multi-year initiatives with Business Users and IT Functional owners, conduct impact analysis, and identify creative opportunities for the Business/IT to add additional value towards achieving strategic goals.
- Tracks progress, updates portfolio and project management software and communication log with deliverables and artifacts created during project execution.
- Reports issues, delays, and/or developments that may slow or alter course of project completion, escalates problems as appropriate to management and clients. Proactively identifies, builds mitigation strategies, and communicates expeditiously.
- Adheres to project related governance processes and facilitates the sharing of resources, methodologies and tools, and assists with augmenting policies, controls, and processes established or revised by the PMO, and within the overall IT organization.
- Customer Focus - Building strong customer relationships and delivering customer-centric solutions.
- Drives Results - Consistently achieving results, even under tough circumstances.
- Instills Trust - Gaining the confidence and trust of others through honesty, integrity, and authenticity.
- Communicates Effectively - Developing and delivering multi-mode communications that convey a clear understanding of the unique needs of different audiences.
- Optimizes Work Processes - Knowing the most effective and efficient processes to get things done, with a focus on continuous improvement.
- Bachelor's degree, 6-10 years of program and project management experience and 5-7 years of IT experience required, or an equivalent combination of education and experience.
- 3-4 years' experience working with ERP and CRM tools like Dynamics 365 and integrations associated with Dynamics.
- Project Management Professional (PMP) preferred.
- Agile Certification (CSM or similar) preferred, with strong experience in running a lean agile shop and robust testing methodology (environments, build and release strategy, CI/CD, automation).
- Travels to projects sites to document current state of operations and assess site needs and/or updates (less than 20%).
- Negotiation and influencing skills.
- Business and financial acumen.
- Organizational, project and process management and leadership skills.
- Written and verbal communication skills, including delivering presentations.
- Business process analysis skills.
- Attention to detail and quantitative analytical skills.
- Ability to operate independently and collaboratively within a team.
- Computer skills with Microsoft Office 365 Applications.
- Regularly required to: Sit, stand and walk.
- Use hands and arms to handle, feel or reach.
- Speak and hear.
- Use close vision abilities.
- Occasionally required to:
- Lift or move up to 25 lbs.
- Stoop, kneel, crouch or crawl.
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IT Portfolio and Program Manager - Franklin - TruGreen

Description
Job Description
Position Overview
The Portfolio & Program manager is responsible for the direction, coordination, implementation, execution, control and completion of Strategic Portfolios and the successful execution of the corresponding projects within the portfolio, while remaining aligned with strategy, commitments, and goals of the PMO and the organization.
Responsibilities
Competencies
Education and Experience Requirements
Knowledge, Skills, and Abilities
Physical Demands & Working Conditions
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Noise level: Low to moderate Adverse conditions: Minimal Ability to speak, read and write fluently in English is required. You MUST BE physically located in the United States while performing this job.
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