Director, Managed Services - Remote, United States - EOS

Description

WHO WE ARE:

WHO WE ARE:

EOS IT Solutions is a global technology and logistics company that provides collaboration and business IT support services to some of the world's largest industry leaders, delivering forward-thinking solutions based on multi-domain architecture.

Customer satisfaction and commitment to superior quality of service are our top business priorities, along with investing in and supporting our partners and employees.

We are a true International IT provider and are proud to deliver our services through global simplicity with trusted transparency.

POSITION OVERVIEW:

Reporting to the VP Managed Services, the Director of Managed Services is instrumental in improving the quality of EOS' AV Managed Services offerings and driving retention, expansion, and addition of new business to the division.

The ideal candidate will have historic hands-on experience within AV Managed Services and have progressed into a strong business manager and leader.

They will be actively involved in all aspects of Managed Services from operations to client program planning, development, and execution, proposal building, to billing.

WHAT YOU'LL DO:
Implement the Managed Services strategy set out by the business.

Provide strategic leadership, oversight, and management for a high performing team of Service Delivery & Program Managers focused on delivering AV, Events, Broadcast and Streaming services.

Set strategic and tactical priorities that align with wider business objectives.
Effectively collaborate with clients to develop accounts and services, exceeding the client's expectations, while working within the agreement of the current scope of work
Hold and lead periodic service reviews and QBRs with internal and external stakeholders.
Develop plans and strategies to improve performance, reliability, and operational cost-effectiveness.
Demonstrate integrity without compromise, Respect, Commitment to Service Excellence, Collaboration & Agility
Drive continuous improvement initiatives across the portfolio, ensuring EOS deliver investment value for our clients.
Participate in RFI, RFQ discussions and submissions, drafting and executing Service Proposals where required.
Collaborating with EOS Human Resources on all personnel issues or questions
Attract and retain talent for the organization, through ongoing investment in our people and their own career development.


WHAT YOU'LL NEED TO SUCCEED:
Must have 10+ years' progressive experience within an AV Managed Service, with Audio/Visual, Videoconferencing, Streaming and Broadcast Services background.
5 to 10 years previous management experience leading high-performance teams
Proven leader with experience in presenting to executive level client stakeholders.
Demonstrable experience in automating and innovating processes
Proactive and data driven.
Enthusiasm, high energy, and quality focus
Ability to demonstrate high levels of integrity and to manage sensitive and confidential information.
Self-motivation and able to take responsibility in an autonomous environment.
Advanced analytical and problem-solving skills.
Strong experience in developing teams and implementing effective performance management mechanisms.
Strong influencing, negotiation, and decision-making skills
Proven track record in making sure that an efficient service delivered exceeds expected customer expectations.


DIVERSITY:

EOS is committed to creating a diverse and inclusive work environment and is proud to be an equal opportunity employer.

We invite you to consider opportunities at EOS regardless of your gender; gender identity; gender reassignment; age; religious or similar philosophical belief; race; national origin; political opinion; sexual orientation; disability; marital or civil partnership status or other non-merit factor.

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