-
HVAC Service Sales Development Rep
2 weeks ago
Johnson Controls, Inc. Lincoln, United StatesBe part of the future · We are one team, dedicated to working collaboratively to create the purposeful solutions that propel the world forward. We hope you will join our diverse team of top people - you bring your talent, and we'll give you the space and opportunities to grow and ...
-
HVAC Service Sales Development Rep
2 weeks ago
Johnson Controls International Lincoln, United StatesBe part of the future · We are one team, dedicated to working collaboratively to create the purposeful solutions that propel the world forward. We hope you will join our diverse team of top people you bring your talent, and well give you the space and opportunities to grow and s ...
-
HVAC Service Sales Development Rep
3 weeks ago
Johnson Controls International Lincoln, United StatesBe part of the future · We are one team, dedicated to working collaboratively to create the purposeful solutions that propel the world forward. We hope you will join our diverse team of top people - you bring your talent, and we'll give you the space and opportunities to grow and ...
-
HVAC Service Sales Development Rep
2 weeks ago
Johnson Controls International Lincoln, United StatesBe part of the futureWe are one team, dedicated to working collaboratively to create the purposeful solutions that propel the world forward. We hope you will join our diverse team of top people – you bring your talent, and we'll give you the space and opportunities to grow and su ...
-
HVAC Service Sales Development Rep
2 weeks ago
Johnson Controls Lincoln, United StatesBe part of the futureWe are one team, dedicated to working collaboratively to create the purposeful solutions that propel the world forward. We hope you will join our diverse team of top people - you bring your talent, and we'll give you the space and opportunities to grow and su ...
-
Patient Service Rep I
5 hours ago
Northern Light Health Southwest Harbor, United StatesNorthern Light Maine Coast Hospital · Department: Primary Care - SW Harbor · Position is located: Southwest Harbor Med Ctr · Work Type: Full Time · 40 hours per week · Work Schedule: 8:00 AM to 5:00 PM · Summary: · The Patient Representative performs diversified duties which incl ...
-
62797 - Patient Service Rep II
2 weeks ago
Northern Light Health Blue Hill, United StatesNorthern Light Blue Hill Hospital · Department: Primary Care - Blue Hill · Position is located: Blue Hill Clinic · Work Type: Full Time · FTE: 40 Hours per Week · Work Schedule: 7:30 AM to 4:00 PM · Summary: · Maintaining high level of skill of proper documentation in electronic ...
-
50876 - patient service rep ii
4 weeks ago
Northern Light Health Blue Hill, ME , USA, United StatesNorthern Light Blue Hill Hospital · Department: Primary Care - Blue Hill · Position is located: Blue Hill Clinic · Work Type: Full Time · FTE: 40 Hours per Week · Work Schedule: 7:30 AM to 4:00 PM · Summary: · Maintaining high level of skill of proper documentation in electronic ...
-
Patient Service Rep I
1 week ago
Northern Light Health Southwest Harbor, United StatesNorthern Light Maine Coast Hospital Department: Primary Care - SW HarborPosition is located: Southwest Harbor Med CtrWork Type: Full Time40 hours per weekWork Schedule: 8:00 AM to 5:00 PMSummary:The Patient Representative performs diversified duties which include but are not limi ...
-
50876 - patient service rep ii
4 weeks ago
Northern Light Health Blue Hill, ME , USA, United StatesNorthern Light Blue Hill Hospital · Department: Primary Care - Blue Hill · Position is located: Blue Hill Clinic · Work Type: Full Time · FTE: 40 Hours per Week · Work Schedule: 7:30 AM to 4:00 PM · Summary: · Maintaining high level of skill of proper documentation in electronic ...
-
59002 - patient service rep i
4 weeks ago
Northern Light Health Southwest Harbor, ME , USA, United StatesNorthern Light Maine Coast Hospital · Department: Primary Care - SW Harbor · Position is located: Southwest Harbor Med Ctr · Work Type: Full Time · 40 hours per week · Work Schedule: 8:00 AM to 5:00 PM · Summary: · The Patient Representative performs diversified duties which incl ...
-
45577 - patient service rep i
4 weeks ago
Northern Light Health Ellsworth, ME , USA, United StatesNorthern Light Maine Coast Hospital · Department: Medical Staff Administration · Position is located: Northern Light Maine Coast Hospital · Work Type: PRN · FTE: No Hours Assigned · Work Schedule: 8:00 AM to 4:30 PM · Summary: · The Patient Representative performs diversified du ...
-
45577 - patient service rep i
4 weeks ago
Northern Light Health Ellsworth, ME , USA, United StatesNorthern Light Maine Coast Hospital · Department: Medical Staff Administration · Position is located: Northern Light Maine Coast Hospital · Work Type: PRN · FTE: No Hours Assigned · Work Schedule: 8:00 AM to 4:30 PM · Summary: · The Patient Representative performs diversified dut ...
-
61202 - patient service rep i
4 weeks ago
Northern Light Health Ellsworth, ME , USA, United StatesNorthern Light Maine Coast Hospital · Department: Ear Nose and Throat Clinic · Position is located: Northern Light Maine Coast Hospital · Work Type: Full Time · Hours Per Week: 40 Hours per Week · Work Schedule: 7:30 AM to 5:00 PM · Summary: · Under the direction of the Patient A ...
-
61660 - patient service rep i
4 weeks ago
Northern Light Health Ellsworth, ME , USA, United StatesNorthern Light Maine Coast Hospital · Department: Urology Clinic · Position is located: Northern Light Maine Coast Hospital · Work Type: Full Time · Hours Per Week: 40 Hours per Week · Work Schedule: 7:30 AM to 5:00 PM · Summary: · Under the direction of the Patient Access Manage ...
-
Inside Sales Representative
2 weeks ago
Granite Group Lincoln, United StatesJob Description · Job DescriptionAs an Inside Sales Representative at The Granite Group, you will help customers find the right product for their job. You will also help support the branch by answering incoming sales calls, waiting on incoming customers, writing sales orders/quot ...
-
Associate Subrogation Representative
3 weeks ago
Amica Insurance Lincoln, United StatesAssociate Subrogation Representative10 Amica Way, Lincoln, RI 02865 · Your future is our business. · Our office in Lincoln, RI is seeking an Associate Subrogation Rep. This position is responsible for the investigation, negotiation and recovery of subrogation claims with approp ...
-
Member Services Full Time M-F 1:30p
2 weeks ago
Planet Fitness Cranberry Township, United States Full timePosition: Member Services Rep - Full Time - Weekday/Evening · We are searching for a motivated Member Services Representative to join our team BILINGUAL English/Spanish are encouraged to apply As a member of our staff, you will be responsible for providing a superior level of cu ...
-
Strategic Product Group Rep
6 days ago
NetApp Cranberry Township, United StatesTitle: Strategic Product Group Rep · Location: US · Requisition ID: About NetApp · We're forward-thinking technology people with heart. We make our own rules, drive our own opportunities, and try to approach every challenge with fresh eyes. Of course, we can't do it alone. We ...
-
Member Services Full Time M-F 1:30p
2 weeks ago
Planet Fitness - Fitton Clubs Cranberry Township, United States Full timePosition: Member Services Rep - Full Time - Weekday/Evening · We are searching for a motivated Member Services Representative to join our team BILINGUAL English/Spanish are encouraged to apply As a member of our staff, you will be responsible for providing a superior level of cus ...
Customer Service Rep - Lincoln, United States - Lifespan
Description
Summary:
Reporting to the Office Manager the incumbent performs the admission process whereby an understanding of the customer's need is reached; a decision concerning service is made; and implementation of appropriate processes to meet the customer's need begins. This position is responsible to provide a high level of customer services to both internal and external customers.
Responsibilities:
Answer each phone call using organization protocol. Answer phone continuously and appropriately handles calls to satisfy callers needs. Speak knowledgeably of all available services in responses to inquiries to assure customer satisfaction and appropriate coordination of services.
Speaks with various customers by phone or in person and receives orders for installation discontinuance or change in service. Takes customer complaints and investigates problems as necessary reporting critical issues to supervisor.
Gathers data including sales activity by referral source so that reports can be generated through the in-house computer system. Additionally generates certain activity reports including orders unable to fill.
Intakes patient information from various sources. Record detailed information including clinical financial and demographic data. Determines if supplies or equipment are available.
Evaluates the medical necessity of orders according to payor standards and guidelines. Obtains accurate and timely initial authorizations and insurance verifications from payers. Solicits sales of new or additional services.
Generates delivery slips for all rental and sales via computer. Assures all paperwork is complete for billing process in accordance with Joint Commission standards. Generates paperwork for items to be returned. Generates paperwork for timely delivery of enteric products according to monthly schedule.
Monitors day-to-day customer service activities to assure efficiency of workflow and assures customer satisfaction is met. Participates in problem management by initiating complaint process to ensure complaints are resolved effectively and promptly.
Maintains current awareness and displays good judgement regarding the organization's policies and procedures as well as understanding of special programs and individual endeavors of directors supervisors and other organization's group. Participates in quality activities which support the organization's mission philosophy customer service and process improvement goals.
Relay concerns to Manager as contribution to systems improvement. Participate in quality improvement projects as directed.
Provide good customer service to external customers team members and internal Lifespan customers.
Access continuing education as related to the program.
Handle other tasks (i.e. mail and disposition notices) as directed.
Other information:
BASIC KNOWLEDGE:
The minimum of a High School diploma or general education degree (GED) is required. Must be able to use computers proficiently. The ability to read and comprehend simple instructions
short correspondence and memos. Additionally the incumbent must have the ability to document medical information as relayed by phone; to effectively present information to physicians clients insurers and other employees of the organization; perform simple mathematical calculations with whole numbers common fractions and decimals; to apply common sense understanding to carry out instructions furnished in written oral or diagram form; and to deal with problems involving several concrete variables in standardized situations.
EXPERIENCE:
At minimum one year's related experience and/or training or equivalent combination of education and experience with medical terminology as gained through a healthcare environment. Experience in a call center environment is preferred.
WORK ENVIRONMENT AND PHYSICAL REQUIREMENTS:
While performing the duties of this job the incumbent is occasionally exposed to outside weather conditions when traveling between sites. The noise level in the work environment is usually moderate with several people talking on phones in the area.
SUPERVISORY RESPONSIBILITY: None
Lifespan is an Equal Opportunity / Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race color religion sex national origin age ethnicity sexual orientation ancestry genetics gender identity or expression disability protected veteran or marital status. Lifespan is a VEVRAA Federal Contractor.
Location: Lifespan Home Medical USA:RI:Lincoln
Work Type: Full Time
Shift: Shift 1
Union: Non-Union
