- selects appropriate mode of interpretation for each situation (consecutive, simultaneous or sight translation)
- interprets with highest degree of accuracy and completeness
- self-corrects, understands own linguistic limitations, seeks clarification and accepts correction
- picks up cues from encounter participants regarding level of understanding and/or need for clarification
- strong writing skills and understanding of translation process
- Provide accurate interpretation services for Spanish-speaking patients and healthcare providers
- Translate medical information and instructions from English to Spanish and vice versa
- Facilitate communication between patients and healthcare providers during medical appointments, procedures, and consultations
- Ensure that patients fully understand their medical conditions, treatment options, and medications
- Maintain patient confidentiality and adhere to all HIPAA regulations
- Collaborate with other healthcare professionals to ensure that patients receive comprehensive care
- understands language as an expression of culture, recognizes the underlying assumptions of each party about medicine, the encounter, the illness etc.; uses this understanding to empower patient and provider to understand each other better
- avoids generalizations and stereotyping by recognizing that cultural patterns are generalized abstractions
- uses culturally appropriate behavior and is able to choose appropriate time to clarify or interject by respecting the goals of the encounter
- explains role of the interpreter to patient and provider
- recognizes the complexity of the clinical encounter and added factor of linguistic barrier
- sets tone of the patient/provider encounter to manage flow of communication to preserve accuracy and completeness, and to assess and address potential areas of discomfort for patient (age, gender of interpreter, no previous experience with interpreters)
- encourages direct communication between provide and patient
- maintains professional distance and integrity
- diffuses conflict between parties by remaining calm and impartial
- clarifies instructions, follow up steps in a diplomatic, effective manner
- understands and abides by Raphael Health Center policies on patient confidentiality, informed consent, non-discrimination and by interpreter's code of ethics
- projects positive attitude about Raphael Health Center and offers services to ensure positive experience
- works as a team with colleagues and providers
- addresses concerns raised during or after an encounter by encouraging provider to make appropriate referral and/or assisting with making of appointment with right resource and booking interpreter as needed
- knowledge of interpreter training techniques and materials
- Schedule patient appointments.
- Ensure accuracy of daily schedules in coordination with Clinical Director and providers as appropriate.
- Accurately collect patient information necessary for appointment scheduling including the verification of patient insurance eligibility and entry of patient insurance.
- Answer telephones, take messages, and direct telephone calls as appropriate.
- Collect data updates and enter into system
- Schedule appointment with Financial Counselor
- Exemplify the RHC mission through a personal example of excellent service to patients, visitors and coworkers.
- Attend regularly scheduled staff meetings.
- Maintain neat and orderly work area.
- Maintain confidentiality in accordance with RHC policy and any other applicable regulatory requirements.
- Treat patients, visitors and coworkers with respect and dignity
- Commit to and ensure work is operating in a manner consistent to Raphael Health Center mission
- Other duties as assigned including, but not limited to, medical records.
- High School diploma or equivalent.
- Demonstrated experience with Windows-based programs
- Knowledge of medical terminology
- Ability to prioritize, problem solve and multi-task.
- Fluency in English and Spanish both oral and written
- High level of customer service and a positive approach
- 5 years of experience as a medical interpreter, with a very strong medical vocabulary preferred
- Proof of medical interpreter training - minimum of 40 hours preferred [National Certification required (NAD-RID for ASL interpreters, National Board Certification for spoken language interpreters]
- Familiar with diversity of cultural/socio-economic backgrounds
- Good interpersonal, organizational, and time-management skills
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Spanish Patient Interpreter - Indianapolis, United States - Raphael Health Center Inc
Description
Job Description
Job DescriptionDescription:Raphael Health Center is seeking a skilled Spanish Patient Interpreter to join our team. As a Spanish Patient Interpreter, you will be responsible for facilitating communication between Spanish-speaking patients and healthcare providers. You will play a critical role in ensuring that patients receive the highest quality of care by accurately interpreting medical information and instructions.
Scope/Skills/Abilities/Competencies:
Strong linguistic skills:
Strong cultural awareness competencies:
Strong interpreting skills:
Ethical competency:
Interpersonal and customer service skills:
Additional Responsibilities:
If you are a skilled Spanish Patient Interpreter who is passionate about helping patients receive the best possible care, we encourage you to apply for this exciting opportunity.
Requirements:Required Education, Certification, Experience and Skill:
