Community Manager - St Albans, United States - Landmark Properties

Description

The primary role of the Community Manager is to oversee all phases of the property's daily operations and management. The Community Manager will be responsible for leasing goals, revenue management, fiscal planning, resident and community relations.

The Community Manager should possess a polished, professional stature, lead the team by example, and comply with Landmark Properties policies and procedures.

Reports to:
Regional Director - Multi-Family/Build To Rent (BTR)

Direct Reports :
On-Site Management Team


Responsibilities:

The duties listed below are an outline of the Community Manager's responsibilities and should not be considered an all-inclusive list.

As the needs of the community change, these duties may be modified as needed.

Leasing & Marketing
In conjunction with the Regional Director, prepare marketing plans and develop new strategies
and programs designed to meet monthly occupancy needs.
Prepare and monitor daily and weekly leasing reports to make pricing recommendations to ensure
optimal rent growth.
Effectively maintain product knowledge of community and competitors through consistent
evaluation of market conditions and trends.
Ensure timely follow up activities take place for all prospective residents.
Review application decisions daily for accuracy in conjunction with Landmark rental qualifications.
Review and countersign all resident Housing Contracts.
Create and execute renewal strategies to achieve minimal turnover and rent growth.

General Administration
Ensure confidentiality of client, resident, and company information.
Organize all staff meetings and any special or emergency meetings.
Understand, adhere and ensure staff compliance to Fair Housing laws.
Maintain a clean and professional work environment.
Assist in corporate projects as requested.
Evaluate computer/technology needs of the site and ensure that all staff members abide by the
company's technology policy.
Lead the development of the annual budget and business plan for the property.
Oversee account receivable process and delinquency.
Oversee the accounts payable process.
Make purchases for the property and monitor all expenses.
Prepare monthly variance reports and month end reporting package in a timely manner.
Project quarterly income and expenses.

Personnel
Manage staff including hiring, providing ongoing training, mentoring, and employee
development.
Report on bi-weekly payroll, timesheet submission, and employee records.
Prepare annual staff performance reviews.
Customer Service
Understand the needs and expectations of residents, prospective residents, clients, and vendors
and exceed their expectations.
Maintain active and effective communication with residents.
Develop and maintain a positive sense of community for both residents and associates and
encourage participation in events and activities.
Assist in mediation and resolution of resident conflicts by encouraging the respect for and
appreciation of individual differences.
Develop and maintain resident retention programs.

Facilities
Facilitate a successful make ready schedule.
Ensure the staff is utilizing the Facilities tool in Entrata to track, close, and follow up on all service
requests.
Ensure the maintenance team is completing all service requests as outlined in the Policies &
Procedures.
Complete weekly SOP walks of the property and document checklists in Entrata.
Lead the maintenance team in quarterly inspections of each unit to identify and address
maintenance issues.
Document and address behaviors of residents that violate the law or the community Housing
Contract.
Understand, communicate, and enforce community safety, emergency, and fire evacuation
policies and procedures, providing emergency response and referral services and resources.
Prepare and submit incident reports.
Handle emergency situations in conjunction with the corporate team.

Requirements
Bachelor degree strongly preferred, high school diploma required
4 years of experience in various positions in a residential rental community is required
2 years of experience as a Community Manager with a proven record of achievements
Proven proficiency in all areas of property management operations
The work environment characteristics described herein are representative of those an employee

encounters while performing the essential functions of this job. Reasonable accommodations may

be made to enable individuals with disabilities to perform the essential functions. The noise level
in the work environment is usually moderate.
Physical Demands
The physical demands described here are representative of those that must be met by an
employee to successfully perform the essential functions of this job.

Reasonable accommodations
may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is frequently required to stand; walk; sit;
use hands to finger, handle, or feel; reach with hands and arms; climb or balance; stoop, kneel,
crouch, or crawl and talk or hear.
Specific vision abilities required by this job include close vision, distance vision, peripheral vision,
depth perception, and the ability to adjust focus.
The employee may infrequently drive a vehicle (intrastate and interstate travel) or be subject to
air travel for purposes of Company business.
Landmark Properties is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
About Us

Landmark Properties is a fully integrated real estate firm specializing in the acquisition, development, and management of high-quality residential communities.

Backed by a deep understanding of the markets, a commitment to quality, and a strong track record of success, Landmark is responsible for some of the premier student housing communities in the nation.

Headquartered in Athens, GA, Landmark Properties started out as one of the foremost developers and managers of off-campus housing communities in the country.

Landmark is focused on maximizing each property's value while providing the very best college living experience for its residents.

In recent years, Landmark Properties has expanded into the single-family and traditional multifamily housing market.

The company is positioned to develop and build a variety of housing types for not just college students, but others who desire an unmatched rental experience.

Landmark's mission is to be the leading choice for capital partners in search of strategic investment opportunities in the housing sector.

In addition to providing exceptional results for Landmark's investors, the company is dedicated to transparent business interactions, excellent client relations, and an unwavering commitment to integrity.

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