Spanish and English Speaking Contact Center Agent - Miami, United States - TicketNetwork

    TicketNetwork
    TicketNetwork Miami, United States

    1 month ago

    Default job background
    Full time/Part time
    Description

    This position requires

    employees to act as the intermediary line of contact between customer and seller support inquiries via phone calls, chats, and emails and ensuring relevant order, event, and delivery information has been communicated to all relevant parties.
  • Handling inbound and outbound support calls, website chats, and emails, with the intent of resolving all first level support.
  • Acts urgently on escalated support calls, website chats, and emails from customers and sellers ensuring a positive customer and seller experience.
  • Being the intermediary between customer and seller (ie. relaying delivery information to clients, coordinating pickups, confirming delivery, etc.)
  • Acting as a liaison via Freshdesk between customers and sellers on behalf of the company.
  • Refills and Relists orders via point of sales and partner sites to assist customers.
  • Fields inbound and outbound support calls, emails, or chats for partner sites.
  • Answering questions from peers related to customer ticket requests.
  • Contacts selling partners and FedEx via telephone, email, or support ticket to discuss and confirm delivery details, and provide updates.
  • Communicates with other internal departments and stakeholders as necessary.
    • Position Requirements

    Required Skills:

  • At least one year experience supporting customer calls
  • Fluent English AND Spanish

    • Required Experience:

  • At least one year of experience working in a high-volume Contact Center job.

    • Preferred Experience:

  • Experience with customer chat tool
  • Experience with contacting customers via email
  • Previous phone sales experience

    • Education:

  • H.S. Diploma or equivalent required

    • Work Schedules Available:

  • Sunday, Monday, Tuesday, Wednesday: 10:00 AM – 7:00 PM.
  • Tuesday, Wednesday, Thursday, Friday: 12:00 PM – 9:00 PM, & Saturday 10:00 AM – 7:00 PM.
  • Please note that you must commit to three weeks of remote training at the start of your employment. Training hours are Monday - Friday 10:00 AM - 7:00 PM (EST).
    • Full-Time/Part-Time Full-Time Shift Various Shifts Division TicketNetwork, Inc. Exempt/Non-Exempt Non-Exempt Req Number CON Location Florida - TN EOE Statement We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other characteristic protected by law.