- Responsible for taking, recording, and cancelling reservations for the resort.
- Accommodate and document special requests.
- Input and access data in reservation system. Indicate special room reservation types (e.g., complimentary rooms, employee discounts, travel agent inspection rates, and wholesale reservations) by inputting the correct code and rate into the reservation system.
- Answers reservation inquiries and gives details about the resort and current promotions.
- Communicate with the Front Desk regarding reservation updates and changes.
- Assists in training of new staff members.
- Assists Front Desk Agents when short staffed.
- Maintain all printed material and supplies. Requisition when needed.
- Adjust errors in reservations and field guest complaints/issues.
- Access the hotel property management system (Maestro) for any needed guest information.
- Be proficient in Navis usage.
- Perform the 7 non-negotiables as taught by Navis for all calls.
- Complete additional duties as assigned by the Reservations Manager.
- Coordinate with other departments to ensure quality guest satisfaction.
- Fully versed in all Seascape guest rooms and facilities including special room attributes.
- Attend and participate in all required meetings.
- Support safe work habits and contribute to a safe working environment at all times.
- Perform other related duties as requested by the supervisor.
- Must be a team player with strong communication skills and the ability to multi-task.
- Requires good communication skills, both verbal and written.
- Exceptional organizational skills.
- Ability to act independently with minimal supervision.
- Ability to communicate customer needs and resolve complaints independently.
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SUMMARY: Process all reservation requests, changes, and cancellations received by phone, email or mail. Identify guest reservation needs and determine appropriate room type. Verify availability of room type and rate. Explain guarantee, special rate, and cancellation policies to c ...
Aptos, CA $34,000 - $52,000 (USD) per year4 days ago
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Job summary · Process all reservation requests, changes, and cancellations received by phone, email or mail. · Responsible for taking, recording, and cancelling reservations for the resort. · Accommodate and document special requests. · ...
Aptos $18 - $21 (USD) OTHER5 days ago
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We are seeking a dedicated Reservation Agent to join our team. · The ideal candidate will manage customer bookings, · deliver exceptional service, · and ensure a smooth and efficient reservation process.Respond promptly to reservation inquiries via phone,email,and online platform ...
Campbell, CA1 month ago
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Job DetailsJob Location: Monterey, CA 93940Position Type: Full TimeSalary Range: $ $23.61 HourlyJob Shift: AnyJOB SUMMARY: Reservations Agent will handle all incoming reservation calls and emails with efficiency and professionalism, be able to make reservations, modifications, ...
Monterey $20.03 - $23.61 (USD) Full time1 day ago
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Description · JOB SUMMARY: Reservations Agent will handle all incoming reservation calls and emails with efficiency and professionalism, be able to make reservations, modifications, and cancellations and answer questions on Portola Hotel & Spa's rates, hotel facilities, guestr ...
Portola Plaza Monterey, California, United States $34,000 - $52,000 (USD) per year7 hours ago
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JOB SUMMARY: Reservations Agent will handle all incoming reservation calls and emails with efficiency and professionalism, be able to make reservations, modifications, and cancellations and answer questions on Portola Hotel & Spa's rates, hotel facilities, guestrooms, services an ...
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Four Seasons Hotel Silicon Valley is currently looking for a CORE Agent (Reservation/PBX Operator) to assist with room reservations, In Room Dining Order taking, and manage all incoming calls to the Hotel according to Four Seasons Standards. · ...
Silicon Valley, CA1 month ago
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The Front Office Manager will be responsible for the smooth and efficient day-to-day front desk operations of the hotel. · Maintain a friendly demeanor at all times while providing personalized service to hotel guests. · Communicate effectively with guests and fellow team members ...
Aptos, California, , United States1 week ago
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The Front Office Manager will be responsible for the smooth and efficient day-to-day front desk operations of the hotel. · We are actively searching for a Front Office Manager to join our team at Seacliff Inn, · a Tapestry Collection by Hilton..Maintain good guest relations by ke ...
Aptos $70,000 - $75,000 (USD)1 month ago
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We are seeking a Front Office Manager to join our team at Seacliff Inn, a Tapestry Collection by Hilton. The successful candidate will be responsible for the smooth and efficient day-to-day front desk operations of the hotel. · Maintain a friendly, cheerful and courteous demeanor ...
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We are seeking a positive friendly Front Desk Agent to provide exceptional service to our vacation rental guests. · Maintain complete knowledge of each property and comply with all departmental policies/service procedures/standards · Take reservations and answer questions via pho ...
Capitola2 weeks ago
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+We are seeking a positive, friendly Front Desk Agent to provide exceptional service to our vacation rental guests. · +Maintain complete knowledge of each property and comply with all departmental policies/service procedures/standards · Take reservations and answer questions via ...
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Santa Cruz, California, United States1 week ago
Reservations Agent - Aptos - Seascape Beach Resort
Description
Reservations Agent
Process all reservation requests, changes, and cancellations received by phone, email or mail. Identify guest reservation needs and determine appropriate room type. Verify availability of room type and rate. Explain guarantee, special rate, and cancellation policies to callers.
Essential duties and responsibilities:
Qualifications, skills & abilities:
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Reservations Agent
Only for registered members Aptos, CA
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Reservations Agent
OTHER Only for registered members Aptos
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Reservations Agent
Only for registered members Carmel-by-the-Sea
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Reservation Agent
Only for registered members Campbell, CA
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Reservation Agent
Full time Only for registered members Monterey
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Reservation Agent
Only for registered members Portola Plaza Monterey, California, United States
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Reservation Agent
Only for registered members Monterey, CA
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Reservation (CORE) Agent
Only for registered members Silicon Valley, CA
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Front Office Manager
Only for registered members Aptos, California, , United States
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Front Office Manager
Only for registered members Aptos
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Front Office Manager
Only for registered members Aptos
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Future Opening: Front Desk
Only for registered members Capitola
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Front Desk
Part time Only for registered members Capitola
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Hotel Front Desk Agent
Part time Only for registered members Capitola, CA
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Front Desk Agent at Chaminade Resort
Only for registered members Santa Cruz, CA
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Hotel Front Desk Agent/ Night Auditor
Only for registered members Santa Cruz, CA
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Front Desk Agent
Only for registered members Santa Cruz, CA
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Front Desk Agent
Only for registered members Santa Cruz
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Night Auditor
Only for registered members Riverside Avenue Santa Cruz, California, United States
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Stock Plan Administration Lead
Only for registered members Santa Cruz, CA
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Stock Plan Administration Lead
Only for registered members Santa Cruz, California, United States