Benefit Programs Specialist Senior - Norfolk, United States - City of Norfolk

City of Norfolk Norfolk, United States

1 week ago

Description

The City of Norfolk's Department of Human Services is committed to improving the lives of children, families, and communities through comprehensive services that support the well-being of Norfolk citizens.

The Department of Human Services is seeking to fill

a Benefit Programs Specialist, Senior position who

serves as a lead worker and as a resource to the Benefit Programs Specialists to provide guidance for difficult eligibility determinations and policy/procedural clarifications.

The worker mentors/trains less experienced workers and support staff. The Benefit Programs Specialist, Senior may be required to process 10% more cases than the Benefit Programs Specialist. They also may be responsible for reading cases and putting in the RUSHMORE system.

The Benefit Programs Specialist, Senior interviews, reviews and evaluates information from applicants to determine or re-determine, eligibility for SNAP, TANF, Medicaid and other benefits.

They work collaboratively with other employees and the public to ensure that each client is served efficiently and effectively.

Essential functions include but are not limited to:

Determines initial and ongoing eligibility for benefits and public assistance programs and services (SNAP, Medicaid, TANF, Energy Assistance, Senior Real Estate Tax Relief and Childcare), by interviewing applicants, analyzing information, and explaining rights and responsibilities, and interpreting policies.

Maintains updated and accurate caseload based upon the volume of clients who request assistance.

Verifies customer statements, completes evaluations and review sheets, sets up records and files, keeps applicants informed, advises of alternatives, and maintains electronic and hardcopy records.

Establishes plans for clients in establishing self-sufficiency goals for the purpose of transitioning public assistance recipients from welfare dependency by determining employability, explaining policies, procedures, and requirements, providing supportive services, and establishing solutions for participation barriers.

Works as a liaison between the city and hospital by working onsite with hospital staff to identify those citizens in need of applying for medical assistance.

Processes cases by verifying customer statements, completing evaluations and review sheets, setting up records and files, keeping applicants informed, advising of alternatives, and maintaining electronic and hardcopy records.

Keeps current by reviewing regulations and learning new ones.

Establishes and maintains effective working relationships with others in a positive and tactful manner under sometimes stressful situations, exercises sound judgment, discretion, tact, and resourcefulness in solving problems and drawing logical conclusions.

Serves as lead worker and assists supervisor by conducting program training for staff, reviewing case files and providing back-up supervision of staff, supports program supervisor by performing tasks such as ensuring staff coverage, and workload balance.

May provide consultation on complex cases and may also work on complex case assignments which require dealing with information that is sensitive and confidential.

Will be responsible for case monitoring of state and local benefit programs.
Responsible for contacting others within the organization.
Works with individuals outside the City who may belong to professional or peer organizations.
Working with various state and federal agencies may also be required. These contacts may involve similar work units or departments within the City which may be involved in decision making.
Work requires education or training beyond high school graduation or equivalency which provides the necessary knowledge, skills and abilities.

Appropriate certification may be awarded upon satisfactory completion of advanced study or training.

Four years of experience in eligibility determination for government assistance programs.

Valid Driver's License may be required depending on assignment.
Possesses knowledge of basic human behavior with a working knowledge of practices of public service organizations.
Keeps current by reviewing regulations and learning new ones.

Signing Bonus:
This position is eligible for a one-time $5,000 signing bonus.

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