Events Manager - Champaign, United States - MCR LLC

Description

Hilton Garden Inn Champaign, 1501 South Neil Street, Champaign, Illinois, United States of America

Req #6292
Friday, April 26, 2024
The

Events Manager

at the

Hilton Garden Inn Champaign Urbana

will be responsible for preparing, coordinating, and executing consistent, high-level service throughout all phases of property events.

Additionally, this role ensures for a seamless turnover from sales to operations and recognizes opportunities to maximize revenue by upselling and offering enhancements to create outstanding events.

Responsibilities:
Solve problems and suggest alternatives to previous arrangements if necessary
Lead pre-event and post-event meetings for assigned groups
Identify operational challenges associated with groups and works with the property team members and clients to solve these challenges and develop alternative solutions as needed
Manage client budgets to maximize revenue and meet client needs
Coordinate and communicate verbally and in writing with clients and internal departments regarding event details
Be responsible for the client experience from file turnover through the post event phase until the turnover back to Sales Department
Schedule and manage the banquet team, including set up, service, and bar staff
Manage department inventory and ensure operational needs for events are met
Celebrate successes and publicly recognizes the contributions of team members as well as ensure team understands service expectations and standards
Up-sell products and services throughout the event process
Participate in client site inspections and assist with the sales process when needed
Act as liaison between salesperson and client throughout the entire event process
Manage revenue and profitability associated with events
Review billing and payments with clients
Handle problems and complaints from clients
Greet client during the event phase and execute operational details with the internal team
Strive to improve service performance
Set a positive example for team
Adhere to all standards, policies, and procedures


Requirements:
High school degree (or equivalency) with Hotel/College training preferred
Previous Restaurant or Hotel Food and Beverage experience required, banquet experience preferred
Delphi experience a plus but not required
Solid understanding of banquet revenue generation
Creative and innovative, as well as proactive and customer-oriented
High energy and outgoing personality
Organizational skills and attention to detail
Diplomatic team player
Excellent communication skills both written and oral
Proficient in the use of Microsoft Office, event management software and customer management platform
Ability to multi-task and work in a fast-paced environment
An aptitude for self-motivation
A can-do attitude and a hands-on approach
A flexible schedule that allows availability early mornings and late nights depending on event schedule and demands of hotel
Our Company
MCR is the 3rd-largest hotel owner-operator in the United States.
Founded in 2006, our company has offices in New York City, Dallas, Chicago, and Richmond, Virginia.

MCR has a $5.0 billion portfolio of 148 premium-branded hotels containing more than 22,000 guestrooms across 37 states and 106 cities .

MCR has more than 7,000 team members across the country and operates hotels under 9 Marriott brands, 8 Hilton brands and a number of unflagged independent hotels.

MCR was named one of Fast Company 's 10 Most Innovative Travel Companies of 2020 .

MCR is a three-time recipient of the Marriott Partnership Circle Award , the highest honor Marriott presents to its owner and franchise partners, and a recipient of the Hilton Legacy Award for Top Performer .

For the TWA Hotel at New York's JFK Airport, MCR won the Development of the Year (Full Service) Award at The Americas Lodging Investment Summit (ALIS) , the Urban Land Institute New York Excellence in Hotel Development Award and the American Institute of Architects national Architecture Award, the highest honor given by the AIA
What we offer/What's in it for you?
Weekly Pay
Paid Time Off
Retirement Options
Health, Dental, Vision Insurance- available after 30 days of employment for full-time team members
Hilton Garden Inn Champaign, 1501 South Neil Street, Champaign, Illinois, United States of America

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