Property Manager - Raleigh, North Carolina, , United States

The Property Manager proactively oversees the operation and financial success of a Class A downtown office building and amenities which consists of a gaming simulator, courtyard area, jewel box retail, ground floor restaurant and retail, and small outdoor stage. In partnership wi ...

Job description

The Property Manager proactively oversees the operation and financial success of a Class A downtown office building and amenities which consists of a gaming simulator, courtyard area, jewel box retail, ground floor restaurant and retail, and small outdoor stage. In partnership with the property management team you will be responsible for elevating the workplace experience by designing and delivering best-in-class memorable experiences through property specific programming, promotion of the building's brand personality, curating local vendor partnerships, and cultivating a sense of neighborhood at the buildings through enhancement of the customer journey. 

KEY RESPONSIBILITIES:

• Spearhead customer relations opportunities to promote open communication and trust between Highwoods and our customers.
• Lead the effort to help drive customer retention, reduce churn, and increase overall customer satisfaction.
• Build strong customer relationships by proactively address customer concerns and inquiries, demonstrating a positive attitude and dedication to providing exceptional service.
• Manage capital improvement projects.
• Manage property acquisition and/or new property start up.
• Develop and implement ideas to maximize operating efficiency and financial performance.
• Administer preventative maintenance programs.
• Negotiate and manage vendor contracts within assigned portfolio.
• Review and code all property invoices and submit for payment.
• Responsible for the financial performance of the assets within assigned portfolio
• Research, prepare and implement annual budgets including operating expenses and capital expenditures for building improvements.
• Conduct regular property inspections to prevent problems/identify opportunities in accordance with department policy.
• Adhere to company, division and department policies and procedures and ensure compliance with codes, regulations, and governmental agency directives.
• Review and monitor daily work order report and weekly outstanding work order report.
• Initiate customer billings and collection as needed.
• Assure optimal functioning of building systems (example, HVAC, fire/life safety, elevators and security systems)
• Cooperate with Maintenance Department to administer preventative maintenance programs.
• Coordinate customer move-ins (i.e. welcome packages, etc.) and customer move-outs to promote customer relations and protect the property.
• Review and provide explanations for monthly operating expense variances greater than 5% and $1000.
• Review and understand leases related to assigned portfolio.
• Coordinate customer projects and follow-up on customer work requests
• Be available as needed on a rotating basis to perform on-call duties and maintain a status of active communication
• Prepare, update and distribute information for on-call material
• Distribute annual customer surveys and implement response plan based on survey results
• Attend and follow up on all customer move in and move out punch list inspections
• Adhere to OSHA requirements related to assigned portfolio
• Assist in special projects for department as needed.

QUALIFICATIONS, KNOWLEDGE, SKILLS, ABILITIES:

• Proactive attitude and a genuine passion for delivering exceptional customer experiences
• Effective organization and time management skills, with the ability to prioritize tasks and manage multiple projects simultaneously
• Strong interpersonal skills, including the ability to communicate effectively with diverse stakeholders and build positive relationships
• Proactive mindset with a focus on continuous improvement and problem-solving
• High level of professionalism, integrity, and discretion in dealing with sensitive information and situations
• Detail-oriented and analytical, with the ability to review leases, financial statements, and operational reports with accuracy
• Flexibility and adaptability to changing priorities and environments
• Excellent written and oral communication skills, with proficiency in MS Office and internet applications

EDUCATION and EXPERIENCE:

• Bachelors Degree strongly preferred
• 5+ years experience in commercial property management
• Proven record of providing excellent internal and external customer service
• Budgeting and reporting experience
• Proven experience managing capital improvement projects

Why Join Our Team 

At Highwoods you will be part of our people-focused culture, which is a supportive environment where your growth and success are as important as that of our customers.  With our customer-centric design, everything we do is driven by the goal of delivering greater value to our customers, their teams and our shareholders.  We build and operate spaces that are more than workplaces; they are vibrant parts of the community where success and creativity flourish. 

What Sets Us Apart 

As part of the Highwoods team, you're not just taking on a job; you're joining a culture that values integrity, collaboration, and growth. We believe our culture is the key to success in the dynamic world of commercial real estate. Every member of our team plays a role in defining and upholding this culture; it's not just words on a page, but a way of working and living every day.  We are more than just a commercial real estate company-we are in the business of creating remarkable workplaces that inspire and support growth, community and connection.

WORK ENVIRONMENT and PHYSICAL REQUIREMENTS:  

This job operates in an office setting.  This role routinely uses standard office equipment such as computers, phones, and video conferencing equipment. The physical requirements described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.  Work is of a general office nature; while performing the duties of this job, the employee is regularly required to sit, stand, stoop, balance, walk, kneel, crouch, talk, hear, and see; required to use arms and hands to reach; typing on computer keyboard and using phone is required.  Must be able to inspect all areas of the properties, including roof, and/or basement. 

May occasionally lift, push, or pull up to 10 pounds.