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    Night Auditor - Charlottesville, United States - Donohoe Companies

    Donohoe Companies
    Donohoe Companies Charlottesville, United States

    4 weeks ago

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    Description
    We are always looking for the most qualified and experienced professionals in the industry. We invite you to view our current career opportunities and apply.


    INCOME AUDITOR

    Position Summary:


    The Night Auditor is responsible for auditing, balancing, and consolidating departmental ledger accounts, prepare various hotel operating reports, and handle the requests and transactions of the hotel guests.


    Essential Functions:

    • Post all daily room and outstanding charges.
    • Balance all revenue totals of cash and credits against revenue report.
    • Verify and prepare registration cards for arriving guests.
    • Handle hotel phone system, transfer calls, and take messages for guests as well as hotel staff.
    • Take, modify, and cancel guest reservations.
    • Check in/out guests according to hotel and/or brand standards.
    • Deal with inquiries, requests, and complaints from guests. Coordinate with other departments to fulfill guest special requests.
    • Notify housekeeping and maintenance of any reported problems with guestrooms and hotel grounds.
    • Handle all guest questions and inquiries about the hotel and local surroundings.
    • Create and/or print the required reports.
    • Verify each front desk shift's transactions.
    • Finalize transactions completed during the day including completing a daily income report and daily F&B Revenue Report.
    • Maintain cleanliness of the Front Office area.
    • Perform cashier duties, cash travelers' checks. Post phone charges and other miscellaneous charges to guest accounts.
    • Follow in-house procedures to help ensure the security of guests and employees. Know hotel emergency procedures.

    Additional Responsibilities:

    • The hotel operates 7 days a week, 24 hours a day. Department schedules must accommodate fluctuating business demands and employees may be asked to work shifts other than those they prefer or normally work.
    • Employees are required to adhere to all work rules, procedures, and policies established by the hotel, including, but not limited to, those contained in the employee handbook.

    Education and Experience:

    • Previous hotel experience.

    Skills and Abilities:

    • Good communication and interpersonal skills.
    • Ability to maintain control and composure in difficult situations and exhibit good judgment.
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