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    Public Area Attendant - Memphis, United States - The Peabody Hotel Group

    The Peabody Hotel Group
    The Peabody Hotel Group Memphis, United States

    1 week ago

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    Description

    JOB OVERVIEW:
    Clean and maintain all items and surfaces in designated public areas, ensuring hotel's standards of cleanliness.


    REPORTS TO:
    Director of Housekeeping, Assistant Director of Housekeeping and Housekeeping Manager.


    SUPERVISES:
    N/A.


    WORK ENVIRONMENT:


    All public hotel space including front entrance, lobby areas, restaurants, public restrooms, elevators, and service areas including employee locker rooms, offices and Housekeeping department.


    Job involves working:
    * under variable temperature conditions
    * under variable noise levels.
    * outdoors/indoors.
    * around fumes and/or odor hazards.
    * around dust and/or mite hazards.
    * around chemicals.
    * around bio-hazards.


    KEY RELATIONSHIPS:

    Internal:
    Director of Housekeeping, Assistant Director of Housekeeping, Housekeeping Manager, Floor Supervisors, Floor Attendants, Linen/Laundry Staff and Engineering.

    External:
    Hotel guests/visitors and fellow associates.


    ESSENTIAL JOB FUNCTIONS

    • Maintain complete knowledge of and comply with all departmental policies, service procedures and standards.
    • Maintain complete knowledge of correct maintenance and use of equipment. Use equipment only as intended.
    • Anticipate guests' needs, respond promptly and acknowledge all guests, however busy and whatever time of day.
    • Maintain positive guest relations at all times.
    • Be familiar with all hotel services/features and local attractions/activities in order to respond to guest inquiries accurately.
    • Resolve guest complaints, ensuring guest satisfaction.
    • Monitor and maintain cleanliness, sanitation and organization of assigned work areas.
    • Ensure security of any assigned keys and beeper.
    • Review assignment sheet and update completed assignments. Check with Supervisor and Housekeeping office for additional assignments throughout the shift.
    • Review assigned area and complete general removal of any trash or debris.
    • Stock cleaning carts with designated supplies and equipment.
    • Maintain cleanliness and organization of closets; remove trash, wipe down shelves/counters; sweep and wax floor; remove non-floor closet items and transport to proper storage areas.
    • Clean designated areas with proper chemicals, tools and equipment.
    • Ensure that nothing is stored in stairwells.
    • Transport any food and beverage trays/items in public areas to service areas.
    • Check under furniture for debris and remove if present; reposition furniture to correct floor plan.
    • Inspect condition of all furniture for tears, rips and stains and report damages to Supervisor. Dust and polish all woodwork.
    • Remove all dust, debris and foreign particles from upholstered furniture, including in crevices and under cushions.
    • Dust pictures, frames, mirrors, fire extinguisher boxes, exit signs and air vents.
    • Clean all lamps, light fixtures and light switches; check for proper working condition.
    • Remove dust, spots and smears from windows, frames and ledges; wash windows as assigned.
    • Remove dust, grease and smears from house/public phones and reposition properly. Replace soiled/damaged phone books.
    • Remove dust on drapes weekly and realign to correct position daily.
    • Inspect condition of planters and plants; remove debris, polish planters.
    • Remove dust, dirt, marks and fingerprints from doors and doorframes.
    • Remove stains, scuff marks, and dust from baseboards, ledges and corners.
    • Polish all brass surfaces.
    • Empty trash containers, ashtrays and ash urns in public areas.
    • Empty vacuum cleaner bags, replace and clean machines.
    • Remove soil, dirt, soap build-up and hair from public and employee bathroom mirrors, vanities, sinks, toilets/urinals, shower walls, shower curtains and floors.
    • Replace facial and toilet tissues, paper hand towels and soaps in correct amount and location.
    • Sweep front entrance daily.
    • Report any damages or maintenance problems to the Supervisor.
    • Turn over any lost and found items to the Supervisor.
    • Ensure security of hotel property.
    • Ability to operate and use carpet cleaning equipment, vacuums, wet vacs and carpet chemicals.
    • Clean all hotel restaurants' sitting areas, floors, booths, windows, glass, chrome, lights and chairs.

    SECONDARY JOB FUNCTIONS

    • Assist Floor Attendant as assigned.
    • Stock public area closets.
    • Ensure that all floor care equipment is clean and in working order.

    QUALIFICATIONS

    Essential:

    • Fluency in English, both verbal and written.
    • Ability to: perform job functions with attention to detail, speed and accuracy.
    * prioritize and organize.
    * be a clear thinker, remaining calm and resolving problems using good judgment.
    * follow directions thoroughly.
    * understand guests' service needs.
    * work cohesively with co-workers as part of a team.
    * work with minimal supervision.
    * maintain confidentiality of guest information and pertinent hotel data.
    * satisfactorily communicate with guests, management and co-workers in a courteous, empathetic and discreet manner.
    * maintain regular and punctual attendance.
    * adhere to Peabody grooming standards.
    * exemplify Peabody Service Excellence.


    Desirable:

    • Previous experience in cleaning public buildings.
    • Knowledge of proper chemical handling.
    • High school graduate or equivalent vocational training.
    • Experience in Hospitality Industry in similar position.
    • Previous guest relations training.
    • Use of pressure washer and related equipment and chemicals.

    PHYSICAL ABILITIES

    Essential:

    • Exert physical effort in transporting carts of 100 to 300 pounds.
    • Endure various physical movements throughout the work areas.
    • Ability to reach overhead.
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