Customer Care Representative - Toronto, Ontario
2 weeks ago
Job summary
Metergy has the energy, rapid growth and excitement of a startup, together with a rock-solid, recession-proof business that has a 45 year track record. This is a once-in-a-career opportunity.
Responsibilities
- Independently analyze and resolve complex billing corrections, including cancel/re-bills, ensuring compliance with policies
- Complete and validate advanced move in and move out field activities within the Oracle CCB system, ensuring data accuracy and system integrity
- Manage high complexity customer inquiries and escalations, applying expert judgment, diplomacy, and professionalism
Job description
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