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Virginia Beach

    Customer Service Represenative - Virginia Beach, United States - PFS

    PFS
    PFS Virginia Beach, United States

    1 week ago

    Default job background
    Administrative
    Description
    Supports the manager in the daily operations of the branch office.

    Performs branch collection activities.


    Duties and Responsibilities:
    Provides excellent customer and dealer service

    Performs collection activities on delinquent accounts

    Performs Skip Tracking and other locate activities

    Assist in Repossession Management

    Assists in completing and maintaining insurance claims, filing, and record-keeping systems

    Performs welcome calls

    Acts as back up to Administrative Assistant to receive loan payments, post payments to customer accounts, maintain cash drawer accuracy and security, prepare and submit office bank deposits and checkbook transactions, funds loans, verification of insurance and employment

    Solicits, prepares, and processes personal loan applications and renewals, in applicable states

    Closes approved personal loans, in applicable states

    Prompt and regular attendance is required


    Requirements:
    Maintain valid state driver's license, insurance, and reliable transportation to use for work

    Ability to work evenings and Saturdays

    Computer literate

    Strong communication skills


    This is an office position that consistently operates a computer and other office productivity machinery, such as a calculator, copy machine, and computer printer.

    This position frequently operates a standard telephone.

    This position occasionally performs outside work requiring driving, walking on uneven ground, climbing small stairs.

    Requires the ability to communicate verbally and in writing.

    High school diploma or equivalent

    This position is subject to a background check for any convictions directly related to its duties and responsibilities. Only job-related convictions will be evaluated and will not automatically disqualify the candidate.