Help Desk Technician - Owings Mills, MD
1 day ago
Job description
Help Desk Technician
Owings Mills, MD | Full-Time
Holland & Sherry is a world-class manufacturer of luxury fabrics for interiors and apparel, serving the world's leading interior designers and tailors. With a global presence across 17 locations, we are known for our uncompromising standards, craftsmanship, and consistency. Our success is driven by a diverse and highly skilled team who take pride in supporting both creativity and operational excellence.
We are currently seeking a Help Desk Technician to join our U.S. team. In this role, you will provide hands-on technical support to sales professionals, office staff, and manufacturing teams across our global organization. This is an excellent opportunity for someone who enjoys problem-solving, values service and takes pride in helping others work efficiently and confidently with technology.
Key Responsibilities
- Configure and deploy Windows computers, Macs, and Apple iPads in accordance with company standards
- Assist with the installation and setup of computers and printers on the local area network (LAN)
- Provide timely, high-quality support to end users by responding to help desk requests and trouble tickets
- Troubleshoot and resolve issues related to Windows, Exchange/Outlook, cloud printing, Citrix, Apple devices, LAN connectivity, and phone systems
- Serve as a first point of contact for technology-related issues, resolving hardware, software, network, and system problems prior to escalation
- Support internal business applications and ensure a smooth technology experience for employees
Qualifications
- Minimum of 2 years of Help Desk experience (required)
- Strong experience supporting Windows and Mac environments (required)
- Experience with Exchange/Outlook support (required)
- Exposure to Citrix/virtualization, VoIP systems, and Apple devices (preferred)
- Salary range: $40,000 – $50,000 annually, commensurate with experience
- Comprehensive benefits package including:
- Health insurance
- 401(k) with company match
- Paid vacation and holidays
- Paid time off
Holland & Sherry
Owings Mills, MD 21117
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