Staff Services Analyst - Sacramento, United States - California State Controller's Office

Description

Scope of Position:

With supervision provided by a Staff Services Manager I in the Consumer Services Bureau, Owner Claims and Claims Support Section of the Unclaimed Property Division (UPD) of the State Controller's Office, the incumbent may perform at the capacity of a resource person for the unit as well as within the UPD. The incumbent will process claims against unclaimed property accounts by verifying pertinent claimant information, and work in accordance with the Unclaimed Property Law, Government Code, Probate Code, Civil Code, Code of Civil Procedures, the California Code of Regulations, and UPD Policies. Claims for property, which are submitted by both the private and public sectors include: Cash, Securities, and Safe Deposit Box Contents. Duties include but are not limited to the following:

Duties and Responsibilities:
(Candidates must perform the following functions with or without reasonable accommodations.)

Analyze and evaluate specialized claims referred or requested from other areas for possible referral to the Legal office. Draft and prepare legal requests from the Bureau to the State Controller's Legal Office. Assist with responding to questions and decisions received from the Legal Office.

Provide sensitive and detailed program information to departmental officials, employees, and claimants regarding the Unclaimed Property Program, procedures, and policies. Provide guidance to the public, Corporate Executives, Public Administrators, and Investigators to resolve difficult problems.

Research, draft, and prepare responses to Public Records Act requests from the Bureau to the State Controller's Legal Office. Respond to additional inquiries from the requestor.

Assist with responding to questions and decisions received from the Legal Office. Assist in the analyses, draft, and finalize legal requests from the Bureau to the State Controller's Legal Office regarding suspicious activities, and respond to questions and opinions back from the Legal Office.

Provide sensitive and detailed program information and/or direction to the general public to assist them in properly completing claim forms and submitting accurate documentation.

Provide customer service to the public by answering questions and returning telephone and email messages regarding the program. Work with claimants or their representatives, investigators, public administrators, and businesses to resolve difficult claim issues.

Function as a program expert for the Bureau, working closely with the Section, Bureau, and Division Chiefs, as well as staff from other UPD units in matters relating to claims submitted to the Bureau.

Represent the Bureau on teams and in work groups, which have divisional, departmental, and/or statewide impact on the Unclaimed Property Program. Assist with the review and editing of bureau procedures.

Desirable Qualifications:

Demonstrate a high degree of initiative and analytical ability.

Ability to work independently or as part of a team.

Ability to deal with multiple tasks and changing priorities.

Ability to provide customer service utilizing effective and professional communication.

Must be dependable, punctual, and flexible to work under demanding conditions.

Good typing and word processing/computer knowledge and experience with various Microsoft computer software programs (Outlook, Word, Excel, and Access).

Excellent organizational and research skills with attention to detail.

Ability to work quickly and accurately under pressure.

The State of California is an equal opportunity employer to all, regardless of age, ancestry, color, disability (mental and physical), exercising the right to family care and medical leave, gender, gender expression, gender identity, genetic information, marital status, medical condition, military or veteran status, national origin, political affiliation, hair style and texture, race, religious creed, sex (includes pregnancy, childbirth, breastfeeding and related medical conditions), and sexual orientation. Rev. 01/2023