Systems Analyst - Sevierville, United States - Ole Smoky Distillery, LLC

Ole Smoky Distillery, LLC Sevierville, United States

3 weeks ago

Education / Training

Description

Summary

Responsible for supporting the day-today technology used in the Retail locations. Responsible for escalating critical issues to management, training employees to utilize technology provided, resolve technical issues in a timely manner, and provide great customer service.

Role and Responsibilities

Required to perform IT Service Desk functions such as troubleshooting, root cause analysis, and resolving issues with Windows/Mac Computers, Apple Tablets, Printers, Scanners, JAMF Pro, Google Workspace, Square POS Systems, and Hik-Vision Security Systems.
Taking Ownership of incidents and requests resolving them to a high level of customer satisfaction.
Providing exceptional communication with end users on the status of incident resolution.
Utilizing Datto for remote device management when necessary to resolve PC issues.
Provide communication and oversight to Retail/Operations management to complete maintenance of IT equipment.
Training users in best practice usage of computer equipment and software in line with documentation and procedures.
Back-up, migrate, and restore end user data.
Assisting in the development and delivery of IT Infrastructure projects.
Identify and mitigate potential areas of risk associated with IT security.

Qualifications and Education Requirements

Associate degree in Computer Science or equivalent experience.
1+ years Technical Support experience.
Knowledge of network and client troubleshooting tools technical skills in a Google-based environment.
Strong technical skills relating to mobile device platforms.
Technical skill troubleshooting client wireless access.
Effective communication.
A+ Certification and/or Network+ Certification.
Ability to listen and determine the best action to resolve issues quickly.
Excellent interpersonal skills and possesses the desire to serve others.
Takes Initiative.
Is a team player and works well with others.

Physical Demands & Work Environment

Regularly required to sit and work on a computer and routinely uses standard office equipment.
Frequently required to reach with hands and arms and talk or listen to others.
Frequently requires standing, walking, bending, kneeling, stooping, crouching, crawling, and climbing throughout the day.
Specific vision abilities include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus.
Must be able to pick up 75lbs.

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