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    Field Service Engineer - Knoxville, United States - Insight Global

    Insight Global
    Insight Global Knoxville, United States

    3 weeks ago

    Insight Global background
    Description

    Service Technician Duties:

    Responsible for providing prompt and professional exemplary service to diagnose, troubleshoot, and repair customer technical issues on industrial automation projects utilizing robotics, programmable controllers, servos, pneumatics, hydro processing systems, and multi-ton mechanical presses.

    * Repair, replace, or adjust all required mechanical and electrical equipment with a focus on quality to ensure that equipment can reliably return to service.

    * Committed to compliance with all safety standards and regulations. * Troubleshoot mechatronics-based system effectively using industry standard tools and implement corrective measures. * Work rapidly without compromising quality.

    * Effectively read electrical, pneumatic, and hydraulic schematics, technical diagrams, and overall machine layouts to properly assemble, repair, and maintain complete mechatronics based industrial equipment.

    * Communicate clearly and professionally with customers and colleagues to give progress updates and suggest improvements. * Train colleagues and customer support staff on the proper maintenance and operation of the equipment. * Audit systems and suggest preventative repairs and updates to increase uptime and identify continuous improvement opportunities. * Provide site installation and startup support at our customer's facilities. * Responsibility for the health and safety of others through best-in-class work practices. * Dexterity and experience in properly using hand tools and power tools. * Maintain all support equipment and tools in excellent working order. * Maintain a clean and organized work environment. * Other duties as required to meet customers' requirements and deadlines. * Experience with Rockwell controls and FANUC robotics preferred. * Minimum of high school diploma or equivalent required. * Minimum of 10 years' experience working as a service or maintenance technician. * Able to read electrical, pneumatic, and hydraulic schematics, technical diagrams, and machine layouts. * Experience troubleshooting and repair of mechatronic based machines, industrial electrical panels, and robotics.

    * Ability to perform basic controls software tasks such as program backups, setting IP addresses, and making minor edits with supervision.

    * Experienced with fabrication techniques (welding, drilling, etc.) to make emergency/temporary repairs if required. * Adept and using hand tools and power tools. * Solid working knowledge of all applicable regulatory requirements. * Computer skills; well-versed in Microsoft Office Suite (especially Excel)
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