- (Hassle Free) Always says "YES" to the guest and works with the team to help solve problems; follows the 3-steps (Listens, Says Sorry, Makes it Right) if a problem occurs; and uses JIB Smart Selling standards as appropriate.
- Trains and coaches team members using the Guest Expectations training materials.
- Models being calm and productive during busy times.
- Coaches team members to ensure they are knowledgeable on job requirements.
- (Clean) Holds team members accountable to the JIB uniform and grooming standards and coaches them when non-compliant.
- Models looking nice and professional; shirt is tucked in; hair is contained via a hat, visor and/or hairnet, and uniform is clean and unwrinkled.
- (Friendly) Models acknowledging each guest with a smile, treating everyone with care and respect, always having a positive and friendly attitude.
- Coaches team members on having a positive, friendly attitude and behaviors.
- Models and coaches team members on the JIB Hospitality Model.
- (Clean) Models how to maintain restaurant cleanliness (interior/exterior) and monitors the facilities to ensure it is done on a regular basis.
- Helps with order taking and cashiering during busy times.
- Is organized and actively leads and coaches the team on being ready and prepared to serve guests as they arrive.
- Encourages team members to ask for help, when necessary, to meet guests' needs.
- Follows the JIB Restaurant Policies and Rules in regard to scheduled working hours, breaks, and timekeeping.
- (Food Quality) Monitors quality to ensure the food looks and tastes great and is of high quality.
- Models and monitors food presentation and coaches team members when necessary.
- Coaches team members to ensure that the taste, appearance, and temperature standards are met for all products, and retrains when necessary.
- (Fast) Models a sense of urgency, hustles, greets guests and encourages team members to do the same.
- Leads and coaches team on how to provide consistent, fast service.
- Helps with order taking and cashiering during busy times.
- (Accurate) Models how to communicate and work within a team to ensure order is accurate for the guest, repeats orders following JIB standards.
- Follows-up on order errors to get to the bottom of problems and works with team to learn from their mistakes and improve the Does not dismiss errors.
- Holds employees accountable to minimal order errors and re-trains them as needed.
- (Food Safety/Quality) Makes sure food is safe for the guest by following all food safety and food quality policies and procedures.
- Follows all hand washing and glove procedures.
- Completes the Food Safety Checklist each shift.
- Has passion for the business and pride in Jack in the Box.
- Inspires team members to embrace the brand.
- Is proud to represent Jack in the Box.
- Treats guests and employees with care and respect.
- Is passionate about serving the guest.
- Steps in to help employees when necessary.
- Has a happy, friendly personality that is engaging to both the guest and other employees.
- Reads the guest and anticipates their Pays attention to guests' verbal and non-verbal communication and addresses them proactively.
- Handles guest complaints says "Yes" to the Guest without arguing, questioning or assuming the guest is Does what is right for the guest.
- Inspires team to take care of guests and make them the number one priority.
- Treats all employees with care and respect.
- Is a good team player and leader.
- Has a positive can-do attitude.
- Is dependable and reliable.
- Is willing to help others.
- Keeps calm and does not show signs of stress.
- Is open and willing to work with and lead people of all backgrounds.
- Ensures the team provides quick service while maintaining a calm environment.
- "Manages the floor"' coordinates team (resources) to cover all roles, ensure compliance of JIB standards as well as compliance to labor laws.
- Thrives in a fast-paced, high energy, team environment.
- Performs professionally during difficult situations and/or high volume times.
- Takes pride in utilizing systems in the restaurant to produce quality products and keep the restaurant clean.
- Takes corrective action to resolve issues that could jeopardize food safety or food quality.
- Is flexible and changes direction based on the needs of the business.
- Works with a sense of urgency.
- Knows and trains others on the products and menu.
- Knows and uses all Jack in the Box systems and tools and trains team members on them as applicable.
- Takes accountability for cash management and handling during their shift.
- Is meticulous in following and managing to Jack in the Box policies and standards.
- Guest Service (Dine In/Drive-Thru)
- Immediately acknowledges and welcomes guests.
- Takes and clarifies orders, assists guests with menu selection as appropriate.
- Enters order in POS system, collects money, and makes change.
- Always thanks guest upon completion of order taking.
- Assembles order, works with back-up position to ensure order is prepared timely and accurately; personally hands or delivers orders to guests.
- Maintains cleanliness and stocking of work area.
- Interior
- Empties trash cans, sweeps and mops floors, cleans dining room tables and chairs, cleans windows and doors.
- Cleans and stocks restrooms.
- Cleans and maintains equipment, including drink dispenser, ice bins, and POS equipment.
- Cleans miscellaneous interior items (i.e. wipes down menu boards, order counter, ). Visually checks and inspects all areas for cleanliness.
- Exterior
- Sweeps and picks-up trash in parking lots, drive-thru area, sidewalks, and curbs.
- Empties trash cans and cleans miscellaneous exterior items (i.e. drive-thru menu board).
- Cleans drive-thru and dumpster Visually checks and inspects all areas for cleanliness.
- Workstation Operation
- Supervises and trains team members on workstation operations.
- Ensures all activities are in compliance with JIB procedures, systems, standards, and food safety, security, and cash handling requirements.
- Guest Service
- Ensures guests receive an exceptional experience by performing quality employee training and holding restaurant team accountable for consistently delivering excellent guest service and food quality.
- Maintains visibility and interaction with guests; responds to guest concerns and complaints in a positive and professional manner; ensures positive resolution.
- Leadership
- Creates a restaurant environment that is friendly, fun, clean, and safe; treats all employees with care and respect; motivates and inspires employees to achieve high performance.
- Conducts on-boarding and training.
- Provides feedback and recognizes employees.
- Ensures employee personal and uniform cleanliness.
- Apprises management of potential employee issues.
- Grill
- Reads grill video monitor to prepare ordered products.
- Prepares menu products according to procedure, including: warms/toasts/grills bread products, cooks items on grill, operates timers and removes products when timer sounds.
- Discards ingredients/products that have expired or don't meet quality standards.
- Sets up and maintains equipment; keeps workstation stocked; maintains cleanliness of work area, wearing appropriate safety equipment.
- Assembly
- Reads video monitor and assembles products using correct ingredients and portioning, correctly packages products, and verifies the appearance and quality of presentation, temperature of product, and order accuracy before delivery to guest.
- Discards ingredients/products that have expired or don't meet quality standards.
- Prep
- Places frozen products in appropriate place to defrost, places defrosted product in proper container and storage area, and arranges product for first-in, first-out rotation.
- Opens product packages, places in proper storage units, and affixes shelf life labels. Ensures all food prep and storage areas are kept neat and clean at all times and complies with JIB food safety standards.
- Visually checks and inspects all ingredients for freshness.
- Measures, assembles, and prepares ingredients for various products according to product mix information.
- Fryer
- Reads fryer video monitor prepare ordered products.
- Prepares fryer products, including: places product in appropriate rack/basket and places in correct fryer, operates timers, removes/drains product when timer sounds, codes product, places product in appropriate container and/or holding bin.
- Maintains cleanliness and stock of work station areas including the fryer prep area, display bin, freezer, refrigerator, and holding units.
- Interior
- Empties trash cans, sweeps and mops floors, vacuums carpet, washes tables and chairs, cleans windows and doors; cleans and stocks restrooms.
- Washes and sanitizes dishes and utensils by hand or using dishwasher.
- Changes or filters fryer shortening wearing required safety equipment, scrubs fryer units, discards old shortening, cleans vents and fryer screens.
- Cleans and maintains equipment, including storage freezer, storage refrigerator, drink dispenser, ice bins, syrup lines, grease catch pans, and POS equipment.
- Cleans miscellaneous interior items (i.e. wipes down menu boards, order counter, ). Visually checks and inspects all areas for cleanliness.
- Exterior
- Sweeps and picks-up trash in parking lots, drive-thru area, sidewalks, and curbs.
- Empties trash cans and cleans miscellaneous exterior items (i.e. -drive-thru menu board).
- Cleans drive-thru and dumpster Visually checks and inspects all areas for cleanliness.
- Receiving & Storage
- Receives and stores products on delivery following established procedures.
-
Experienced Local 26-foot box Truck Driver
2 weeks ago
TRUCKING PEOPLE Sherman, United StatesJob Description · Job Description$ Per Hour to start · Local Home Daily 26 Foot Box Truck · Must have 3 years 26' box truck experience or 1 year 26' and 2 years 26' or larger box truck experience. · MUST call for phone screen to be considered Chris at · We are looking to hire e ...
-
Delivery Driver06828 N Grand Ave
2 weeks ago
Domino's Franchise Gainesville, United StatesJob Description · T · We are looking for Delivery Drivers. · Qualifications : · Delivery drivers are required to have 2 years of driving experience (valid license for 2 years; no delivery experience required) with valid insurance with your name on the policy. · No at-fault accide ...
-
Delivery Driver(06828)
3 weeks ago
Domino's Pizza LLC Gainesville, United StatesCompany Description · Amazing workplace with quick advancement opportunities · Job Description · T · We are looking for Delivery Drivers. · Qualifications: Delivery drivers are required to have 2 years of driving experience (valid license for 2 years; no delivery experience r ...
-
Night Crew Stocker
2 weeks ago
Tom Thumb Gainesville, United StatesTom Thumb - JobID: [Retail Associate / Team Member] As a Night Crew Stocker at Tom Thumb, you'll: Face merchandise on shelves in a retail grocery store; Open cases of merchandise using a company approved box cutter; Place individual items on shelves in specified location; Face it ...
-
Delivery Driver06828 N Grand Ave
2 weeks ago
Domino's Franchise Gainesville, United StatesJob Description · T · We are looking for Delivery Drivers. · Qualifications : · Delivery drivers are required to have 2 years of driving experience (valid license for 2 years; no delivery experience required) with valid insurance with your name on the policy. · No at-fault a ...
-
Team Leader
1 week ago
Jack in the Box Gainesville, United States"This job posting is for a position in a restaurant owned and operated by an independent franchisee, not Jack in the Box Inc. This means the independent franchisee, and not Jack in the Box Inc. will be your employer if you are hired. The independent franchisee is responsible for ...
-
Team Leader
6 days ago
Jack in the Box Gainesville, United States'This job posting is for a position in a restaurant owned and operated by an independent franchisee, not Jack in the Box Inc. This means the independent franchisee, and not Jack in the Box Inc. will be your employer if you are hired. The independent franchisee is responsible for ...
-
Business Analytics Specialist
1 week ago
Select Water Solutions Gainesville, United StatesBUSINESS ANALYTICS SPECIALIST · Job Details · Full Time / Part Time: Full Time · FLSA Classification: Exempt · Business Unit: Infrastructure · Reports to: Manager · Travel Requirement: Yes · Job Description · Select's Business Development Specialist is responsible for strategica ...
-
Parts Sales Representative
3 weeks ago
United Ag & Turf Gainesville, United StatesUnited Ag & Turf is a John Deere Dealership with multiple locations across Texas, Oklahoma, Arkansas, and New Mexico. United Ag & Turf serves customers in a variety of industries such as commercial, construction, agricultural, as well as, consumers. United Ag & Turf strives for e ...
-
Therapy / Rehab - PT
2 days ago
North Texas Medical Center Gainesville, United StatesTOP RANKED TRAVEL NURSING COMPANY IN THE NATION BY BLUEPIPES · Description · Ready for your next adventure? Axis Medical Staffing, one of the leading Travel Nursing Companies in the nation, has an immediate 8H Days shift PT opening in Gainesville, Texas. · This job is expecte ...
-
Business Analytics Specialist
1 week ago
Select Water Solutions Gainesville, United StatesBUSINESS ANALYTICS SPECIALIST · Job Details · Full Time / Part Time:Full Time · FLSA Classification:Exempt · Business Unit:Infrastructure · Reports to:Manager · Travel Requirement:Yes · Job Description · Selects Business Development Specialist is responsible for strategic ...
-
Technical trainer
3 weeks ago
Infinity Systems Grayson, United StatesINTERESTED IN JOINING US? THEN THIS JOB VACANCY MIGHT BE FOR YOU. · FAUN, this name has been shaping the world of vehicles since 1845 and makes hearts beat faster worldwide. We are 2,000 innovators, enthusiastic mechanics, people with ideas for technology, craftsmanship, and busi ...
-
Training to become a salesperson
3 weeks ago
Cascade Ventures Burneyville, United StatesA company - many opportunities · Are you looking for an apprenticeship that offers you variety, responsibility, security, and diverse future prospects? We are looking for go-getters, curious minds, team players, questioners, and out-of-the-box thinkers who really want to achieve ...
-
Working student
4 days ago
Horizon Group Gunter, TX, United States FreelanceWe are always on the lookout for talented and motivated employees (both full-time and freelance) as well as working students (m/f/d) for exciting projects in the field of information technology in Gunter, TX. · On behalf of our clients, we design and implement IT solutions in var ...
-
Lead Maintenance Technician
1 week ago
Sunridge Management Gainesville, United StatesJob Description · Job DescriptionLead Maintenance Technician · POSITION: Lead Maintenance Technician - Bella Vista Apartments · REPORTS TO: Property Manager · **$1,000 Sign On Bonus after 90 Days of Employment (External Applicants Only) · The purpose of this job description is to ...
-
Truck Driver
1 week ago
Trillium Staffing Sherman, United StatesTrillium Drivers is now seeking Autonomous Vehicle Operators / CDL A/B Truck Drivers in Sherman, TX · Pay is $ $27.00 per hour. Schedule: 8 -14 hour shifts available, 7 days per week (Drivers start as early as 4:00 AM and end as late as 3:00 PM. Shunter hours will be 3:00 PM - 12 ...
-
Counter Sales Representative
3 weeks ago
Foxworth-Galbraith Lumber Company Whitesboro, United StatesUS LBM is one of the leading and fastest growing distributors of specialty building materials in the United States, with a team of over 15,000 employees located throughout the country. Since our founding in 2009, we have acquired over 70 companies and have expanded to more than 5 ...
-
Event Support Coordinator
1 day ago
University of North Texas Denton, TX, United StatesTitle: Event Support Coordinator · Employee Classification: Event Support Coordinator · Campus: University of North Texas · Division: UNT-Provost · SubDivision-Department: UNT-College of Music · Department: UNT-College of Music-Gen-134000 · Job Location: Denton · Salary: · FTE: ...
-
Cashier
2 days ago
Foxworth-Galbraith Lumber Company Whitesboro, United States Full timeUS LBM is one of the leading and fastest growing distributors of specialty building materials in the United States, with a team of over 15,000 employees located throughout the country. Since our founding in 2009, we have acquired over 70 companies and have expanded to more than 5 ...
-
Delivery Driver09265 551 N Stemmons Freeway
3 weeks ago
Domino's Franchise Sanger, United StatesJob Description · We are looking for Delivery Drivers. · Qualifications : · Delivery drivers are required to have 2 years of driving experience (valid license for 2 years; no delivery experience required) with valid insurance with your name on the policy. · No at-fault accidents ...
Jack in the Box - Gainesville, United States - Feast Enterprises
Description
Job Description
Job DescriptionPOSITION SUMMARY: Responsible, as the first-line operational supervisor, for training and leading team members in consistently delivering an exceptional guest experience, including ensuring great tasting/quality food, executing on 20/20 guest expectations, and ensuring compliance with all Jack in the Box procedures, systems and standards.
Guest Expectations
Well-Trained
Neat and Well-Groomed
Friendly
Well-Staffed
Food Tastes Great
Consistent and Quick Service
Order Accuracy
Food Safety
It's All About
Brand Ambassador
Focus on the Guest
Team Skills
Commitment
Front of Restaurant
Includes, but not limited to duties, described below. Performs other duties as assigned or directed.
SUPERVISION
Back of Restaurant
Includes, but not limited to, duties described below. Performs other duties as assigned or directed.
Experience 6 consecutive months JIB experience and 100% certified in all workstations for internal promotes, or 1-year supervisory experience in a restaurant or retail customer service environment.
Knowledge/Skills/Abilities - Must be at least 18 years old; must complete Team Leader training classes; and in certain states, must be ServSafe certified. Requires ability to speak, read, and write effectively in English; and may require ability to speak another language to guests based on location of restaurant. Excellent interpersonal skills; ability to perform and understand basic math concepts (addition, subtraction, multiplication, division); ability to work well with diverse groups of people; proven analytical skills; and good organization and planning skills. Is a self-starter who takes initiative and willingly accepts responsibility. Basic knowledge of personal computers and related software applications. Demonstrates integrity and ethical behavior.
Physical Requirements - Ability to stand and walk approximately 90%-95% of shift and move freely throughout the restaurant; ability to lift and carry 15-25 lbs. Ability to listen to guests' orders, operate a cash register, and read video monitors.
REASONABLE ACCOMMODATION:Feast Foods, LLC dba Jack in the Box and its affiliates will make reasonable accommodations to allow a qualified individual with a disability to enjoy equal employment opportunities and to perform the essential functions of the job. This position description should be applied accordingly.