User Experience Researcher, Specialist - Malvern, PA
2 days ago
Job description
Designs and conducts complex user experience research studies to support user interface design and provide actionable recommendations that improve usability across digital products. Partners with business, design, and technology teams to deliver insights that enhance user satisfaction, efficiency, and overall product quality.
Core Responsibilities
User Research & Usability Evaluation
- Designs and executes complex UX research studies—including usability testing, heuristic evaluations, surveys, card sorting, tree testing, interviews, and field/contextual inquiries—to support UI decision-making across web and mobile applications.
- Selects and recommends appropriate qualitative and quantitative research methods based on project needs, audience, and required insights.
- Reviews and applies human factors research and usability best practices to strengthen design decisions and overall user experience quality.
Client & Stakeholder Engagement
- Provides usability services and consultation for business and IT teams across multiple platforms and mid-scale projects.
- Conducts user interviews and contextual inquiries professionally, ensuring participant privacy and data protection.
- Analyzes findings, synthesizes insights, and presents results to design teams, business stakeholders, and mid-level decision makers in clear, compelling formats.
- Suggests strategies for securing stakeholder buy‑in and adoption of critical usability recommendations.
Insight Delivery & Impact
- Delivers actionable recommendations grounded in UX principles and knowledge of the product's target users.
- Identifies key qualitative and quantitative usability issues and collaborates with cross-functional teams to address them.
- Presents usability findings to leaders and works with support from senior UX colleagues to negotiate adoption of research-backed recommendations.
Leadership, Mentorship & Practice Development
- Contributes to the development and evolution of usability principles, methodologies, and best practices within the organization.
- Provides mentorship, training, and guidance to junior researchers, sharing expertise in research design, usability testing, and analysis.
- Supports organizational UX maturity efforts by educating teams about the value and impact of user experience research.
Additional Contributions
- Participates in special projects to advance UX research practice and organizational goals.
- Performs other responsibilities as assigned to support business, product, and design objectives.
Qualifications
Minimum Requirements
- Five or more years of relevant UX research or usability experience.
- Undergraduate degree in a creative, behavioral science, human factors, HCI, or technical field—or an equivalent combination of education, training, and experience.
Special Factors
Sponsorship
Vanguard is not offering visa sponsorship for this position.
About Vanguard
At Vanguard, we don't just have a mission—we're on a mission.
To work for the long-term financial wellbeing of our clients. To lead through product and services that transform our clients' lives. To learn and develop our skills as individuals and as a team. From Malvern to Melbourne, our mission drives us forward and inspires us to be our best.
How We Work
Vanguard has implemented a hybrid working model for the majority of our crew members, designed to capture the benefits of enhanced flexibility while enabling in-person learning, collaboration, and connection. We believe our mission-driven and highly collaborative culture is a critical enabler to support long-term client outcomes and enrich the employee experience.
Similar jobs
Core Responsibilities: · Recommend appropriate quantitative or qualitative approaches to gather necessary insights from clients or prospects. · Conduct research using a wide variety of qualitative and quantitative methods to identify user needs and gather user feedback. · Ensure ...
2 days ago
Designs and conducts complex user experience research studies to support user interface design and provide actionable recommendations that improve usability across digital products. · ...
3 days ago
Are you ready to help shape the future of global investing? · As a key member of Vanguard's Portfolio Review Department (PRD), you'll play a pivotal role in driving innovation across our Equity Product group. · ...
1 month ago
Help shape the future of global investing as a key member of Vanguard's Portfolio Review Department. Drive innovation across our Equity Product group and transform complex market data into strategic insights. · Vanguard offers a hybrid working model with enhanced flexibility. · ...
1 month ago
The Research Program Specialist in the office of Research & Innovation plays a key research administrative role in supporting the College's research community. · Develop, edit, file, and advise on administrative components of sponsored award proposals including internal budgets f ...
3 weeks ago
The Research Specialist A will support ongoing biomedical research focused on human kidney tissue by performing a range of technical and organizational tasks. · Bachelor of Science · ...
3 weeks ago
The Research Specialist A will be responsible for assisting with preclinical research studies within the Department of Radiology at Penn. · Bachelor of Science degree required. · 0-1 year experience or equivalent combination preferred. · ...
2 weeks ago
We seek a Research Specialist to join our research group to help study novel genome editing technologies. · The Research Specialist will be focused on the expression and purification of proteins that including CRISPR-Cas variants and genome editors where CRISPR-Cas proteins are l ...
2 weeks ago
The Research Specialist A will support ongoing biomedical research focused on human kidney tissue by performing a range of technical and organizational tasks.The specialist will collect and catalog human kidney tissue samples, perform genotyping PCR, isolate biomolecules such as ...
2 weeks ago
The Research Specialist A will support ongoing biomedical research focused on human kidney tissue by performing a range of technical and organizational tasks including collecting and cataloging human kidney tissue samples, · performing genotyping PCR, · isolating biomolecules suc ...
4 weeks ago
The Research Specialist A will work with patients' clinical samples. · The University offers a competitive benefits package that includes excellent healthcare and tuition benefits for employees and their families, · a wide variety of professional development opportunities, · a we ...
1 week ago
We are looking for a research specialist to work in a fast-paced cancer immunology laboratory. This research specialist will also focus on one main research project. ...
2 weeks ago
We seek a Research Specialist A to join our research group to help study novel genome editing technologies. · This role involves protein expression/purification and molecular biology techniques, along with biochemical assays for the characterization of purified proteins. · The id ...
3 days ago
The University of Pennsylvania offers a Research Specialist A position. · Bachelor of Science and 0 to 1 year of experience or equivalent combination of education and experience is required. · ...
4 weeks ago
The University of Pennsylvania is seeking a Research Specialist to work in a fast-paced cancer immunology laboratory. · Tuition assistance for employees and their familiesRetirement benefits with pre-tax or Roth contributionsFlexible spending accounts for health care and dependen ...
2 weeks ago
The Research Specialist A will support ongoing biomedical research focused on human kidney tissue by performing a range of technical and organizational tasks. · ...
2 weeks ago
· A Research Specialist A position is available in the laboratory of Dr. Jianxin You in the Department of Microbiology at the University of Pennsylvania Perelman School of Medicine. · Molecular cloning and assays · Protein purification · Perform cell culture · Additional experim ...
2 weeks ago
This is a position for Research Specialist, Level A.The primary function of this position includes functional characterization of genetically modified mice carrying disease-related mutations using molecular, cellular and genomic approaches. · Breeding genotyping management of mou ...
4 weeks ago
The University of Pennsylvania is seeking a qualified Research Technician.A research technician position is available in the laboratory of Dr. Kara Bernstein in the Department of Biochemistry and Biophysics. · ...
1 week ago
The Research Specialist A position will work on developing and testing nanotechnologies for treating acute brain illnesses.We test these in mouse models of acute critical illness, as well as large animal models, and in ex vivo human organs. · ...
3 days ago