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    • Customer Care Specialist I - Sloan - Cox Communications

    Cox Communications
    Cox Communications Sloan

    1 month ago

    Default job background
    Description

    Call Center Customer Experience Associate - Remote

    We're Cox Communications, part of the Cox family of businesses. We built our business and our brand on the notion of connections, with our customers and with our employees.

    About the Role

    This is a full-time remote opportunity for a Call Center Customer Experience Associate who shares our passion for connectivity. The ideal candidate will have some flexibility and be open to working a non-traditional schedule.

    Responsibilities

    • You'll be a real-time troubleshooter for customers in need, helping them get their heads around their equipment and how to use it.
    • You'll strive to resolve issues on the first call, ensuring our customers never get lost in a frustrating call transfer maze.
    • You'll also provide world-class service by assessing customers' needs, suggesting products & services, adjusting billing, and arranging product solutions.

    Requirements

    • Minimum: High school diploma, GED, or relevant work experience.
    • 6 months experience providing customer service or selling products and services.
    • You must have high-speed internet connection available in your home.

    Preferred Qualifications

    • 6+ months of experience troubleshooting basic hardware, software, and/or connectivity issues.
    • 6+ months of experience working in a position that requires meeting sales goals.

    What's In It For You?

    We offer competitive pay, generous incentives, and other compensation perks (401k + company match, comprehensive medical benefits, etc.). We also provide free Internet, and discounts on other Cox services valued at up to $300 per month.

    About Cox Communications

    Cox Communications is the largest private telecom company in America, serving six million homes and businesses. Our benefits and our award-winning culture are just two of the things that make Cox a coveted place to work.

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Customer care specialist