- Supervises a team of Check Collector employees; monitors, evaluates, and scores employee performance in the areas of items/cases worked, cash, cash %, overall collections, call volume, account reviews, and QA averages.
- Guides, reviews, and initiates workflow and ensures compliance within the company policies and procedures.
- Serves as a senior resource for the department, addressing issues and questions cross departmentally.
- Maintains spreadsheets on tracking data, account reviews, and monitors for quality.
- Successfully completes FDCPA/UDAAP interactive training and testing on an annual basis.
- Documents and notates cases of collection activity and content.
- Provides input to management regarding departmental personnel issues.
- Provides guidance and training for employees.
- Works as a liaison between the Collections department and other departments within the company.
- Completes various daily, monthly, and weekly reporting to management as required.
- Completes data analysis and tracking for collections data including ACHs and re-deposits in the department.
- Evaluates employee assignments and assists in assigning centers to collectors.
- Reviews legal and law enforcement referrals and submits to the Check Cashing Support, Forgery, or Legal team.
- Works assigned returned items as required by supervisor
- Assists supervisor directly with the Forgery and Legal Collection Team.
- Assists in end of month processing as needed.
- Performs other duties as assigned by supervisor.
- Teamwork
- Communication
- Leadership
- Problem Solving
- Collections Coordinator
- First Depositor/Forgery Collector Corporate
- Forgery Collector
- Corporate Collector
- High school or equivalent training. Requires a minimum of five years of related collections and collections supervisory experience.
- Strong oral and written communication skills
- Possess general computer skills including AS400
- Must have a strong level of expertise regarding Word and Excel
- Ability to operate automated collection system
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Check Collections Supervisor - Irving, United States - Populus Financial Group
Description
The safety and wellbeing of our customers and employees is our top priority. Most of our Corporate office operates remotely as we continue to closely monitor COVID-19 updates at the national and local levels (some positions may operate on-site). Populus is an amazing company where our employees stay because they love their teams and the growth opportunities. Additionally, we offer a competitive 401K match, a generous paid time off package, and Health Benefits. Our mission is to provide a broad range of quality financial products and services delivered with best-in-class customer service. We work and lead with integrity, and we celebrate employees who exemplify our values. Come join our team
The Check Supervisor provides guidance, direction, and work distribution to an assigned group of employees including collectors and/or coordinators/administrators. Assists and responds to the most difficult check collector issues. A Check Supervisor does not have a fully assigned portfolio of collection/delinquent items.
Major Responsibilities
Key Competencies
Interactions | Direct Report Title
Minimum Qualifications
Physical Demands
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the major responsibilities.
While performing the duties of this job, the employee is regularly required to sit, stand or walk; use hands to finger, handle, or feel; reach with hands and arms; stoop or bend; and talk or hear. The employee must occasionally lift and/or move up to 50 lbs. Must have appropriate vision to see up close, and at a distance with ability to adjust vision and focus.
Position Type/Expected Hours of Work
This is a full-time position, days and hours of work are Monday through Friday, 7:00 am to 9:00 pm. This position might require after hours and weekend work.
Work Environment
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in some work environments can be moderate.
Disclaimer
The above information on this description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted, as a comprehensive inventory of all duties, responsibilities, qualifications required of employees assigned to this job.
EEO Statement
Populus Financial Group is an equal opportunity employer and complies with all applicable federal, state, and local fair employment practices laws. In compliance with applicable law, Populus Financial Group does not discriminate against any applicant or employee on the basis of race, color, religion, creed, sex, sexual orientation, gender (including gender nonconformity and status as a transgender or transsexual individual), national origin or ancestry, ethnicity, age, physical or mental disability, citizenship, past, current, or prospective service in the uniformed services, genetic information, pregnancy status, or any other protected classification. This policy applies to all terms and conditions of employment, including, but not limited to, hiring, training, promotions, discipline, compensation, benefits, and termination of employment.
Location: Irving, Texas
