Service Manager - Albion - Niewohner Farms

    Niewohner Farms
    Niewohner Farms Albion

    1 week ago

    Description
    Position Summary

    The Service Manager is responsible for managing all service and maintenance operations for all equipment to ensure maximum equipment uptime, cost-effective repairs, and high levels of safety, quality, and productivity. This role oversees preventive maintenance (PM), work order execution, inventory, and technician performance while analyzing operational data such as downtime, repair costs, PM completion rates, and work order metrics to drive continuous improvement.

    Safety, Compliance & Quality
    • Ensure compliance with all DOT, OSHA, environmental, and company safety standards.
    • Promote a strong safety culture and promote safe work practices.
    • Ensure all repairs meet quality standards and regulatory requirements.
    • Completes all monthly training, audits, and preventative measures for safety
    Quality Standards

    The Service Manager ensures all work orders/PM's meet documentation, execution, and verification requirements.
    • Develop, schedule, and manage preventive maintenance programs to maximize asset reliability and lifespan.
    • Ensure PM completion rates meet or exceed established targets.
    • Manage the work order process from creation through completion, ensuring accuracy, timeliness, and proper documentation.
    • Monitor work order completion rates, backlog, and rework to identify inefficiencies and improvement opportunities.
    • PM/Work Order quality audits must be conducted periodically to verify accuracy and completeness.
    • Investigate incidents, breakdowns, and quality issues to prevent recurrence.
    Productivity
    • Oversee all PM/Work Order activities for equipment, including diagnostics, repairs, inspections, and audits.
    • Ensure equipment is maintained to manufacturer standards, regulatory requirements, and company policies.
    • Coordinate PM/Work Order activities to minimize equipment downtime and support operational demands.
    • Track, analyze, and report equipment uptime and downtime, identifying root causes of failures and delays.
    • Use maintenance data to reduce repeat breakdowns and unplanned downtime.
    Costing, Inventory & Budget Management
    • Analyze maintenance and repair costs, including labor, parts, outside services, and warranty recovery.
    • Identify cost trends and implement strategies to control expenses without compromising safety or quality.
    • Assist in budget preparation and forecasting for maintenance operations.
    • Evaluate repair vs. replace decisions based on cost, reliability, and operational impact.
    • Analyze the parts for usage to support the inventory needed for timely repairs while controlling carrying costs.
    • Monitor usage trends and adjust stocking levels based on fleet needs and failure patterns.
    • Coordinate with vendors and suppliers to ensure quality parts and competitive pricing.
    Teamwork & Collaboration
    • Provide guidance, technical support, and coaching to technicians.
    • Assign work based on skill level, certification, and workload.
    • Support training on diagnostics, new equipment, and safety procedures.
    • Prepare and present reports on:
      • Equipment uptime/downtime
      • PM completion rates
      • Work order completion rates
      • Maintenance costs and trends
    • Communicate maintenance status, risks, and recommendations to operations and management.
    • Collaborate with operations to align maintenance priorities with production and equipment needs.
    Job Requirements

    Education & Certifications
    • High school diploma or GED required.
    • Technical school, vocational training, or associate degree in diesel technology, automotive technology, or a related field preferred.
    • Relevant certifications (ASE, OEM, or equivalent) preferred.
    • Valid driver's license required; CDL preferred
    Experience
    • Minimum 5-7 years of experience in truck and/or tractor maintenance or repair.
    • 3+ years of supervisory or management experience in a service, maintenance, or fleet environment preferred.
    • Demonstrated experience managing:
      • Preventive maintenance (PM) programs
      • Work order systems and CMMS
      • Technician scheduling and performance
      • Inventory and parts control
    • Experience working in DOT-regulated or safety-sensitive environments strongly preferred.
    Physical Requirements

    The physical demands described are representative of those required to perform the essential functions of this job. Reasonable accommodation may be able to be made to assist with disabilities to perform these functions.
    • Ability to stand and walk for extended periods in a shop environment.
    • Ability to climb ladders, steps, or vehicle access points to inspect trucks and tractors.
    • Ability to bend, stoop, kneel, crouch, and reach to inspect equipment and work areas.
    • Ability to lift, carry, push, or pull up to 50 lbs (with or without assistance).
    • Ability to grasp and manipulate tools, parts, and equipment.
    • Ability to visually inspect equipment, read gauges, and review documentation.
    • Ability to hear and communicate effectively in a noisy shop environment.
    • Ability to operate standard shop equipment and basic hand tools as needed for inspection or troubleshooting.
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