Jobs

    Ticket center manager - St Petersburg, United States - The Florida Orchestra

    The Florida Orchestra
    The Florida Orchestra St Petersburg, United States

    2 weeks ago

    Default job background
    Description
    Full job description

    Ticket Center Manager
    About The Florida Orchestra
    The Florida Orchestra exists to INSPIRE | EDUCATE | UNITE and build community through the power of music.

    Celebrating our 56th season in , The Florida Orchestra (TFO) is the largest professional orchestra in the state and the only performing arts organization that bridges the bay.

    TFO employs 70 full-time professional musicians and conductors, graduates of some of the top music schools and conservatories, under the leadership of internationally acclaimed Music Director Michael Francis.

    Excellence is behind our musicians, the music and all we do.

    Each season, TFO offers more than 150 high-quality music experiences and education and outreach programs that serve nearly 150,000 throughout Tampa Bay.

    Concert series include classical, popular and morning concerts in three major performing arts venues in Tampa, St. Petersburg, and Clearwater, as well as in theaters and other non-traditional venues. Every year, our free Pops in the Park community concerts in St. Petersburg and Tampa are our biggest concerts of the season, attracting thousands.

    Beyond the concert halls, TFO programs bring the power of music to schools, youth and senior centers, to underserved areas, and to those who would not otherwise have access to such opportunities.

    We put instruments in the hands of children, offer inspiration, joy and comfort to all ages and stages and bring our community together.

    Job Description

    The Ticket Center Manager is responsible for the day-to-day operation and staffing of the Ticket Center, including all ticket sales, acquisition and renewals and customer service.

    This position acts as the primary point person for the ticketing needs of the entire organization as well as outside venues.

    The Ticket Center Manager also serves as a designated power user on the Tessitura Network and is responsible for TFO ticketing system operations.

    Reports to
    Chief Communications Officer & Senior Director of Marketing
    Supervises
    Staff of three full-time Ticket Center representatives, plus several part-time and/or volunteer staff as needed.
    Basic Functions

    • Oversees all Ticket Center operations and staffing
    • Serves as Tessitura Network power user for the Ticket Center
    • Produces and/or supervises consistent sales reports
    • Manages ticketing allocations and coordination with concert venues
    • Works closely with all departments to ensure ticketing and reporting needs are met
    • Builds and cultivates excellent patron relationships
    ·

    Oversees all Ticket Center operations and staffing
    Oversees all Ticket Center staff. Trains representatives with a focus on conversion of single-ticket sales to packages. Supervises Ticket Center staff working on group sales initiatives.
    Processes season renewals, including invoices, follow up postcards, and seating. Processes all single-ticket sales from in-person, online and telephone sources as well as exchanges. Processes complimentary voucher redemptions, artist comps, sponsors and trade ticket orders.

    Reviews, modifies and creates Ticket Center policies and procedures to ensure that the needs of the orchestra and its patrons are met.

    Consistently identifies areas of improvement within Ticket Center sales protocols, and escalates challenging issues appropriately.
    ·

    Serves as Tessitura Network power user for the Ticket Center
    Produces and/or supervises a variety of frequent, consistent sales reports for all ticket sales for all concerts and series.

    Evaluates and reports on all aspects of ticket sales, including sales occurring at performance venues, settlement of all shows, final seating of patrons and exchanged tickets, as well as reporting to appropriate departments.

    Creates and maintains events for each season in the ticketing software, quality checking customer-facing applications, ensuring accuracy of pricing and scheduling of all information listed.

    Maintains and updates ticketing customer database in coordination with other departments in a patron-centric approach.
    Communicates product updates, features, functionality and best practices with Ticket Center staff.

    Completes periodic Tessitura training programs and ensures that Ticket Center staff complete Tessitura training programs within the first 90 days of onboarding and thereafter as needed.

    ·

    Manages ticketing allocations and coordination with concert venues
    Provides or supervises ticket allotments to all concert venues, including trouble seats and other needs.

    Confirms final allotment of tickets to concert venues prior to events, ensuring all Will Call and customer lists are prepared in advance of event.

    ·

    Works closely with all departments to ensure ticketing and reporting needs are met

    Collaborates with all departments regarding VIP seating allocations, access to prime seats for key donors and sponsors, and the creation of concierge-style services.

    Works with community engagement staff in support of local organizations through ticket donations to groups in need.
    ·

    Builds and cultivates excellent patron relationships
    Provides outstanding customer service to all season-ticket subscribers and single-ticket patrons.
    Handles escalated issues to a mutually satisfactory resolution for both patrons and the orchestra.
    Ensures that all Ticket Center staff provide courteous and prompt customer service to all constituents.
    Education and/or Experience

    Bachelor's degree preferred (communications, marketing, advertising or public Relations) and two years minimum related experience and/or training; or equivalent combination of education and experience.

    Experience with ticketing management systems (knowledge of Tessitura is strongly preferred).
    Experience utilizing Microsoft Word and Excel programs.
    Able to work flexible schedules including evenings and weekends.
    Salary Range & Benefits
    The salary range for this position is $48,000 to $52,000, commensurate with experience.
    This position is considered full-time exempt, which is not eligible for overtime pay.
    This position is eligible for health, dental, and vision benefits, vacation time, company holidays, and a 403(b) plan.
    Application Process

    Interested candidates should submit a resume and cover letter to Please include "Ticket Center Manager" in the subject line.

    Applications will be accepted until May 22, 2024. All inquiries and discussions will be considered strictly confidential.

    The job description does not constitute an employment agreement and is subject to change by The Florida Orchestra based on the changing needs and requirements of the job, department, or organization.

    Duties, responsibilities and skills are subject to change.

    The Florida Orchestra is a registered 501(c)3 non-profit and equal opportunity employer who does not discriminate on the basis of race, sex, age, religion, national origin or any other basis prohibited by applicable law.

    May 2024

    Job Type:
    Full-time


    Pay:
    $48, $52,000.00 per year


    Benefits:
    Dental insurance
    Health insurance
    Paid time off
    Retirement plan
    Vision insurance

    Schedule:
    8 hour shift
    Evenings as needed
    Monday to Friday
    Weekends as needed

    Ability to Commute:
    St. Petersburg, FL Preferred)

    Ability to Relocate:
    St.


    Petersburg, FL 33701:
    Relocate before starting work (Required)

    Work Location:
    In person

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