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- Develop and manage services within multiple states, ensuring optimization of resources, vendors, and budgets.
- Ensure office services are being handled according to expectations and with necessary expediency; manages workflow and productivity.
- Supervise staff including daily activities, goal setting, team meetings, performance reviews, and hiring.
- Ensure all supplies are ordered, tracked, and stored according to expectations.
- Prepare and track Office Services metrics including budget tracking, volumes for all services, SLA compliance, and project tracking oversight.
- Prepares monthly and quarterly reporting.
- Ensure staff is meeting quality and productivity standards at all times; production targets are met daily, weekly, and monthly.
- Oversees proper maintenance and usage of all equipment and supplies.
- Interface with client, operations team, and all stakeholders as necessary.
- Identifies and recommends service enhancements and value adds to client.
- Manage budget and control expenses effectively.
- 4-Year college degree is preferred; or equivalent experience in related field.
- Strong proficiency in Microsoft Product Suite; Word, Excel, PowerPoint, Outlook, and Teams.
- Requires proven track record of operational leadership; 5-7 years of related experience in production, office services, facilities management; extensive management experience.
- Proven track record in a team environment, leading productive relationships with colleagues, team members, management, and clients.
- Exceptional operational expertise including quality and Six Sigma process improvement and problem-solving skills.
- Exceptional leadership expertise and demonstrated track record of creating employee engagement, hiring, retaining, and developing staff.
- Demonstrated ability to balance tactical business needs with strategic decisions.
- Ability to build strong working relationships with internal/external stakeholders.
- Capable of solving complex and unique problems with significant impact on the business.
- Exceptional interpersonal skills, excellent analytic, verbal and written communication skills.
National Account Manager; Office Services - Chicago, United States - The Millennium Group
Description
Job Description
Job DescriptionManaging delivery of operations of the Office Services Department across multiple location/states. This position requires an individual with a minimum of 5 years leadership experience, along with a proven track record of managing multiple locations for the following service lines: mail, shipping/receiving, facilities, and other related office services. They will have the ability to identify and resolve potential issues proactively.
RESPONSIBILITIES:
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