Scheduling Specialist - Frisco - METROPLEX 360 RCS LLC

    METROPLEX 360 RCS LLC
    METROPLEX 360 RCS LLC Frisco

    3 days ago

    Description

    Benefits:

    401(k) matching

    Health insurance

    Home office stipend

    Paid time off

    Role Purpose

    The Scheduling Specialist provides essential operational and administrative support to the Account Manager / Team Lead. This is an entry-level role in a fast-paced, high-volume environment that requires accuracy, focus, and strong critical thinking skills. While the role includes data entry and repetitive tasks, success depends on the ability to think ahead, spot issues, and make sound decisions — this is not a "check-the-box" or "seat-filling" role.

    Key Responsibilities

    Scheduling & Administrative Support

    Support the Account Manager with day-to-day administrative and scheduling tasks ranging from basic data entry to more advanced coordination activities

    Accurately enter, update, and maintain job details, schedules, and related information across internal systems

    Ensure all required job information is complete, accurate, and communicated clearly to field technicians

    Accuracy, Deadlines & Pace

    Work effectively in a high-volume, deadline-driven environment where accuracy and timeliness are critical

    Manage repetitive tasks without sacrificing attention to detail or quality

    Follow established SOPs, checklists, and controls to minimize errors and rework

    SOP Awareness & Continuous Improvement

    Identify gaps, inconsistencies, or inefficiencies in existing SOPs based on day-to-day execution and real-world use

    Flag recommended SOP updates or clarifications to the Senior Scheduling Specialist or Account Manager

    Where appropriate, assist with drafting or actioning approved SOP updates to ensure documentation remains accurate, practical, and current

    Follow updated SOPs once implemented and support adoption through consistent application

    Critical Thinking & Problem Awareness

    Apply critical thinking to identify missing information, conflicts, or potential issues before they impact delivery

    Ask questions, flag risks, and escalate concerns rather than passing problems downstream

    Balance efficiency with quality, understanding how small errors can create larger operational issues

    Technician Coordination & Support

    Communicate clearly and professionally with field technicians regarding job details, expectations, and updates

    Support efficient routing and scheduling decisions to help minimize travel time and costs

    Build dependable working relationships with technicians through consistency and reliability

    Learning, Development & Continuous Improvement

    Develop a strong understanding of client scopes, service offerings, and operational workflows

    Actively learn from feedback, coaching, and SOP documentation

    Identify process improvement opportunities and share ideas with the Senior Scheduling Specialist or Account Manager

    What This Role Is — and Is Not

    This is a role that includes data entry, repetition, and high attention to detail

    This is not a passive or purely transactional job — judgment, problem-spotting, and ownership matter

    This role is well suited to someone who wants to build a foundation for progression into Senior Scheduling Specialist and beyond

    Success Measures

    Accuracy and completeness of scheduling and job data

    Ability to meet deadlines consistently in a fast-paced environment

    Reduction in errors, rework, and preventable escalations

    Reliability and follow-through on assigned tasks

    Demonstrated growth in judgment, confidence, and operational understanding

    Flexible work from home options available.

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