IT Desktop Support Technician - Hagerstown, Maryland, , United States
2 days ago
Job description
IT Desktop Support Technician
80 hours bi-weekly
Weekday Day Shift | 8a-4:30p
At Meritus Health, technology is more than infrastructure—it's a lifeline for care delivery. As an IT Support Technician, you'll provide first-line technical support for computer hardware, software, and network systems across the health system. Often serving as the "face of IT," you'll represent the department with professionalism, empathy, and a commitment to resolving issues efficiently.
This role is ideal for a hands-on problem solver who thrives in a fast-paced environment and understands the importance of reliable technology in clinical and administrative settings. You'll troubleshoot, install, and configure systems in alignment with Meritus Health standards, ensuring that staff can focus on what matters most—caring for the community.
Key Responsibilities
Provide first-line technical support for PC hardware, software, thin clients, and network connectivity
Troubleshoot and resolve standard technical issues with professionalism and follow-through
Install and configure PC operating systems and applications according to Meritus Health standards
Maintain working knowledge of Microsoft Office, Windows OS, graphical user interfaces, and advanced application features (e.g., macros, databases, OLE)
Serve as a visible and approachable representative of the IT team, delivering excellent customer service
Document support activities and escalate complex issues as needed
Support end users across clinical and administrative departments, ensuring minimal disruption to operations
Uphold Meritus Health's values of excellence, integrity, and collaboration in every interaction
Minimum Qualifications
Education
Associate's degree or completion of technical school coursework required
Bachelor's degree preferred
Experience
Minimum of four years of hands-on computer user support experience required
Experience with PC hardware, software, and troubleshooting required
Familiarity with Microsoft Office Suite, Windows operating systems, and advanced application tools preferred
Licensure/Certification
Professional certification such as A+ or Microsoft Certified Professional (MCP) preferred
For use of personal vehicles:
Access to a vehicle and valid driver's license from any state required
Must sign "Attestation A" of Meritus Vehicle Management Use and Control policy, including personal insurance coverage requirements
For use of Meritus vehicles:
Valid driver's license and clean driving record preferred (no moving violations in past 3 years)
Certified copy of driving record required annually on date of birth
Must sign "Attestation A" of Meritus Vehicle Management Use and Control policy
Additional Requirements
Must be authorized to work in the United States without current or future visa sponsorship
Corp-to-Corp (C2C) arrangements are not accepted for this role
Knowledge, Skills, and Abilities
Strong problem-solving and customer service skills
Thorough understanding of PC hardware, software, and network connections
Ability to work independently and manage multiple support requests
Excellent communication and interpersonal skills
Commitment to responsive, user-centered technical support
Caring for Our Team
We are committed to supporting the well-being and professional development of our team members through a comprehensive benefits package, which includes:
- Health, Dental, and Vision Insurance
Coverage begins on the first of the month following your hire date. - Life Insurance & Disability Coverage
Includes company-paid life insurance, as well as short- and long-term disability benefits to provide peace of mind. - Paid Time Off (PTO)
A generous PTO program designed to help you recharge and maintain a healthy work-life balance. - 401(k) Retirement Plan
Benefit from a robust company match to support your long-term financial goals. - Education Assistance & Tuition Reimbursement
Support for your continued learning and career growth. - Flexible Spending Accounts (FSA) and Health Savings Accounts (HSA)
Options to save pre-tax dollars for eligible healthcare and dependent care expenses. - Shift Differential Pay
Team members working evening, night, or weekend shifts may be eligible for additional pay.
Happy to Help
At Meritus, we believe in a collaborative and caring work environment. Interactions are an opportunity to learn, listen and to be there for one another. Therefore, we provide warm welcomes, hospitality-driven closures, and are always Happy to Help.
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