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New Albany

    Technician - New Albany, United States - Industrial Physics

    Industrial Physics
    Industrial Physics New Albany, United States

    3 weeks ago

    Default job background
    Manufacturing / Mechanical
    Description

    Onsite repair technician in New Albany IN. This is a non-exempt role, primary Monday - Friday.

    ESSENTIAL FUNCTIONS:

    Serve as the resource for technical support and service of Industrial Physics products and partner products in the New Albany, IN Service Center. Coordinate the creation and distribution of technical support documentation. Conduct, coordinate, and support service and installation of products and partner products sold by Industrial Physics into both the US and international markets.

    1. Must develop and maintain a proficient knowledge of Industrial Physics products and partner products sold by Industrial Physics for the purpose of technical support, calibration, and repairs. Knowledge must include electronic, mechanical, and pneumatic operation, as well as integrated systems.
    2. Write quotation proposals, provide detailed instrument analysis reports and recommendations, and prepare step-by-step instructions for analysis, repairs, and corrective measures for customers' instruments. Initiate and prepare related reports.
    3. Source all available technical information from vendors and the Engineering department to develop and/or maintain Service Manuals, including troubleshooting guides for assigned products and partner products.
    4. Organize training sessions for coworkers and customers when required.
    5. Act as the main contact for technical support activities via phone, email, fax, and other digital communication methods with customers, sales/service agents, and distributors.
    6. Collaborate with other technicians or area managers to help or resolve difficult repairs.
    7. Maintain tools, parts inventory, and computer systems.
    8. Maintain a helpful and friendly working relationship with clients, frequently communicating with customers to answer questions and resolve equipment problems and concerns.
    9. Participate in training as required.
    10. Perform any other job-related duties as assigned.

    ABILITIES:

    1. Ability to professionally and efficiently communicate and correspond with leadership, customers, agents, and distributors via phone, email, and other forms of digital communication.
    2. Ability to quickly learn and understand the operation and processes of new equipment.
    3. Excellent attention to detail.
    4. Ability to develop and maintain interpersonal relationships that encourage openness, candor, and trust, both internally and outside the Company.
    5. Ability to self-manage multiple projects and deadlines accurately and in a timely fashion.
    6. Maintenance of Company information in a confidential manner.
    7. Well-groomed appearance and attire.
    8. Ability to travel internationally and domestically without restrictions (if requested).
    9. Highly safety conscious.
    10. Ability to frequently lift 50 – 80 pounds; lifting may be from the floor and up to waist height. May need to lift up to 100 pounds on some occasions.
    11. This position may occasionally require working non-traditional hours, including evenings and weekends, to complete an assignment within the necessary timeframe.

    SKILLS AND QUALIFICATIONS:

    1. 2-year degree in Electronics/Engineering or 4+ years of experience repairing/calibrating physical property testing instrumentation.
    2. Excellent verbal, written, and presentation skills.
    3. Proficient in Microsoft Office Suite.
    4. Must read, write, and speak English; bilingualism is a plus.
    5. Demonstrated strong electro-mechanical troubleshooting skills are necessary.
    6. Understanding of electronics, software, IP addresses, hardware, mechanical, and pneumatic systems.
    7. Valid driver's license with vehicle insurance.
    8. Aptitude to learn, perform, and explain instrument functions.
    9. Willingness to undergo drug tests and background checks as required by customer contracts.
    10. Active passport is a plus.
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